- To avoid a possible electric shock hazard, make sure your hands and the floor are dry.
- Go to your home's electric service panel - usually, a gray metal box on an interior wall of your basem*nt or garage, near your outside electric meter.
- Open the door of the service panel and see if a circuit breaker is tripped (or a fuse is blown). If so, reset the breaker (or replace the fuse).
- To reset a tripped breaker, move the switch all the way to "OFF," then all the way back to "ON."
- To replace a screw-type fuse, turn the fuse counterclockwise until it screws all the way out, like a light bulb. Replace it with a new fuse of the same ampere rating (such as 10A, 15A, and so on) as the old fuse. DO NOT use a new fuse with a higher rating - this could damage your home's wiring or cause a fire!
- If you are unable to check your own service because you don't have circuit breakers or screw-type fuses, or if you see bare exposed wires, please call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877).
- If a particular breaker keeps tripping (or fuse keeps blowing), there may be a problem on that circuit. For safety's sake, have an electrician check it out.
Still need help?
Contact us with your questions.
Last Modified: February 24, 2015
