Custom Order Management Software [+Cost Calculator] (2024)

OrderManagement System: the Essence

An order management system (OMS) streamlines the entire order processing cycle, from initial order intake to execution control and return management. Such solutions usually support different order fulfillment scenarios, including backorders, drop shipments, buy-online-pickup-in-store, and more.

A custom order management system helps efficiently handle complex and unique order processing flows and can provide AI-based fulfillment optimization.

• Necessary integrations: selling channels, payment gateways, an accounting system,warehouse management software, transport management software, etc.
• Implementation time: 7–12+ months for a custom OMS.
• Development costs: $200,000–$400,000, depending on the solution complexity.Please use our free cost calculator to estimate the budget for your case.

Order Management System: KeyFeatures

Based on ScienceSoft’s experience with OMS projects, we have summarized fundamental features of a robust order management system.

Sample Interfaces of Custom OMS ScienceSoft Creates

Important Integrations for Order Management Software

ScienceSoft recommends integrating your OMS with the following systems to establish a cohesive ordering automation environment and speed up order processing and fulfillment:

• Sales channels (a company's ecommerce website, social networks, third-party marketplaces, PoS, etc.) – to automatically aggregate omnichannel customer orders; to shareup-to-date information on order status and location with customers.
• Payment gateways (e.g., PayPal, Stripe, Amazon Pay, or a custom payment gateway) – to instantly process online customer payments.
• CRM – to enable centralized recordkeeping of customer information and accurately plan marketing and promo activitiestaking into account segment-specific demand and customer behavior.
• Accounting software / ERP– to record customer payment and invoice data in the general ledger, streamline debt collection,ensure timely and accurate revenue recognition and reporting.
• Inventory and warehouse management software – to have real-time visibility into inventory levels; to easily expedite order picking, packing, and shipping and track the order execution progress.
• Transportation management software – to accurately plan transport, timely pickup orders at a specified location and deliver them to customer; for facilitated tracking of order shipment progress (for companies relying on in-house order shipping).
• Systems of shipping carriers (DHL, FedEx, UPS, etc.) – to compare shipping rates and track shipments (for companies that outsource order shipping).

• A business intelligence tool – to facilitate the analytics and reporting of sales, customers, and order fulfillment insights.

Custom Order Management System vs. Pre-Built OMS

ScienceSoft’s consultants stress that custom development is not a "one-size-fits-all" option, but in some cases, tailor-made OMS may bringa way higher payback than a ready-made tool. Below, we provide a high-level comparison of the two to help you clearly see their strengths and limitations.

How to DevelopOrder ManagementSoftware

Order management software development is a way for companies to obtain a tailored solution that seamlessly automates their unique order aggregation, tracking, and fulfillment workflows. Below, ScienceSoft outlines key steps we take to build a reliable order management system:

Costs of OMS Development

OMS developmentcost factors include:

• For custom OMS: the scope and complexity of functionality modules to implement, OMS automation tech stack.
• For platform-based OMS: the number of users, customization requirements, vendor support terms.
• OMS availability,scalability, performance, security, and compliancerequirements.
• Complexity of data migration procedures (to transfer data from currently used spreadsheets and/or software).
• The scope and complexity of integrations (with sales channels, ERP, WMS, etc.).

Why Trust OMS Implementation to ScienceSoft

• Since 2012in supply chain software development.
• Practical knowledge of30+ industries, including retail & ecommerce, manufacturing, healthcare, hospitality, transportation & logistics.
• Proficiency in advanced techs: AI/ML, big data,IoT,blockchain.
• Quick project start (1–2 weeks); established Agile and DevOps cultures to ensure quick delivery.
• Quality-first approach based on an ISO 9001-certified quality management system.
• Robust security management supported by ISO 27001 certification.

Platforms We Recommend for Order Management

If you have standardized order management operations and can go with a general-purpose OOTBtool, ScienceSoft can help you implement and customize one of the following market-leading solutions for order management or any other OMS product of your choice.

ChooseYour Service Option

ScienceSoft leverages 34 years of experience in software development to deliver scalable, easy-to-useorder management solutions, streamlining order processing and fulfillment.