ReplySubscribe
Thread Tools
Search this Thread
Mar 9, 2023, 2:58 pm
#1
dtc
Original Poster
Join Date: Feb 2002
Location: SFO, SJC
Programs: Restarting life as UA newb; AA Lifetime Gold
Posts: 914
FAQ : Marriott Bonvoy points expired - any re-instatement advice?
I mostly hid from traveling for the past 3 years due to covid and medical vulnerabilities. And I just noticed that my half a million Bonvoy points expired last month. 😢
Has anyone had luck getting points re-instated with Marriott? Any tips or advice?
Reply
Mar 9, 2023, 4:15 pm
#2
nexusCFX
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
Once Marriott Bonvoy® Points are forfeited, the Marriott Bonvoy® Points cannot be reinstated, but a Marriott Bonvoy® Member can earn new Marriott Bonvoy® Points, unless that Marriott Bonvoy® Members Account has been deactivated.
Past threads in this forum appear to confirm there is no exception to this rule.
Even without travel they could have been extended by CC spend or just buying points from Marriott. I know that is not helpful now but hopefully helpful to avoid a repeat occurrence in the future.
Reply
Mar 9, 2023, 4:29 pm
#3
dtc
Original Poster
Join Date: Feb 2002
Location: SFO, SJC
Programs: Restarting life as UA newb; AA Lifetime Gold
Posts: 914
I totally missed the fact that they had only paused expirations until 12/31/2022. Mentally I'd assume it would be ongoing - I mean, sheesh 2,381 Americans perished from covid in the past week alone.
Reply
Mar 9, 2023, 5:00 pm
#4
littlevoices
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,062
dtc - at least it would be worth an email to them via the web form to try your luck, or you could message the Marriott Lurkers (you can find them via the message function, III seems to respond a lot) on the forum. As mentioned, probably not that much hope - you were unlucky in that Marriott did pause expiry during COVID, but that was in years 1 & 2 of your inactivity.
I wouldn't make the email too long, just highlight the length of your loyalty and hope they can create an exemption, and if there was an underlying health issue that related to COVID, perhaps highlight that.
uanj, DiamondMile and nexus7556 like this.
Reply
Mar 9, 2023, 6:21 pm
#5
notquiteaff
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
Originally Posted by dtc
I totally missed the fact that they had only paused expirations until 12/31/2022. Mentally I'd assume it would be ongoing - I mean, sheesh 2,381 Americans perished from covid in the past week alone.
Yes, agreed, but as far as hotels are concerned, its back to normal. Except for reduced or eliminated services, of course.
Wont hurt to plead your case.
Reply
Mar 9, 2023, 10:55 pm
#6
r m a h
Join Date: Feb 2014
Posts: 318
my points, ~50k, evaporated a few days ago. i went back and forth on email. my points were 100% refunded! give it a shot!
Brendan, SPN Lifer, Tanic and 10 others like this.
Reply
Mar 13, 2023, 7:09 pm
#7
MCTraveller
Join Date: May 2013
Posts: 5
any updates on this? is there a specific email that can help?
just logged in to book a hotel after a few years of not traveling, and behold 300k+ points gone!
No email, no contact or reminder about this either, checked my email and spam box for something from them...
Reply
Mar 17, 2023, 3:03 pm
#8
griot
Join Date: May 2019
Programs: AS
Posts: 3
Did you submit the email from their website or through a specific email address? I submitted the request through their web and got shot down...
Reply
Mar 17, 2023, 5:25 pm
#9
jayer
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,668
Originally Posted by griot
Did you submit the email from their website or through a specific email address? I submitted the request through their web and got shot down...
Click on Marriott Bonvoy Lurker User Name on this thread to send a private message. About Post #20. Sorry I don't know a more compact way to send you their contact address. Hope it works for you.
Replacing Annual Choice Benefit - Page 2 - FlyerTalk Forums
griot likes this.
Last edited by jayer; Mar 19, 2023 at 7:35 pm
Reply
Mar 19, 2023, 7:24 am
#10
hyunkuung jo
Join Date: Apr 2016
Programs: IHG
Posts: 1
How did it turn out? I lost more than a million miles, and Marriott says they can't fully restore them.
Reply
Mar 19, 2023, 4:12 pm
#11
griot
Join Date: May 2019
Programs: AS
Posts: 3
No luck. I did not get reply yet.
Reply
Apr 6, 2023, 2:59 pm
#12
IrvineJane
Join Date: Oct 2008
Posts: 1
How did you get your points restored?
Reply
Apr 11, 2023, 7:42 am
#13
agtprvctr
Join Date: Jun 2012
Posts: 22
Ugh, same thing happened to me recently, realized 217K points expired at the end of Feb. I had made a redemption in September 2022 that I ended up cancelling - wouldn't that have counted as activity? Never got an email or heads up that my points were about to expire. Did I somehow hit an edge case where the redemption activity made the system think there was some activity so it didn't send me a reminder email, but ultimately it doesn't count it as qualifying activity and still expired my points? I'm going to try the lurker route, thanks for the suggestion jayer !
Reply
Apr 11, 2023, 7:44 am
#14
agtprvctr
Join Date: Jun 2012
Posts: 22
Originally Posted by r m a h
my points, ~50k, evaporated a few days ago. i went back and forth on email. my points were 100% refunded! give it a shot!
Hi would you mind sharing how you got the points reinstated at the end?
simplefaith likes this.
Reply
Apr 12, 2023, 4:36 am
#15
pred02
Join Date: Aug 2005
Posts: 858
Marriott Bonvoy points expired a month ago: anything I can do to get them back?
Hi,
My wife and I accumulated 300k Marriotts during our days as consultants. We were due to go on a honeymoon but had to cancel due to Covid. We have always been checking but because of a kid we were not able to check and i realised our points expired last month.
Is there any way we can get the back? Any nice email escalation or consideration from Marriott?
Thanks
Reply
Show Printable Version
Email this Page
Reply Closed Thread
- First
- Prev
- 1 / 4
- Next
- Last
1
2
3
4
Forum Jump
Contact Us -Manage Preferences - Archive -Advertising -Cookie Policy -Privacy Statement -Terms of Service -
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.
