Hard skills vs. Soft skills (2024)

So what is the difference between hard skills and soft skills? It’s obvious now. Hard skills refer to the job-related knowledge and abilities that employees need to perform their job duties effectively. Soft skills, on the other hand, are the personal qualities that help employees really thrive in the workplace.

Hard skills help you identify candidates who are good on paper, whereas soft skills indicate which of these candidates are good in person, too. This means that you need a good mix of hard and soft skills in every employee so that they can be successful in their role.

For example, imagine you’re hiring a developer. Some hard skills examples that are necessary for this role include knowledge of specific programming languages (e.g. Java), frameworks and tools. On the other hand, useful soft skills examples are: collaboration, problem-solving attitude and time management abilities.

Contents

  • Defining hard skills vs. soft skills
  • Developing hard skills vs. soft skills
  • Measuring hard skills vs. soft skills
  • Evaluating hard skills vs. soft skills

Defining hard skills vs. soft skills

Hard skills, also called technical skills, are job-specific, relevant to each position and seniority level. In other words, each position in every company will require a unique hard skills list. For example, an accountant needs to know how to reconcile bank statements, while that knowledge is unnecessary for a developer. At the same time, reconciliation is important for accountants no matter their level of experience, but preparing business budgets is a skill that’s not usually required of a junior accountant.

Soft skills are general characteristics, relevant to personality traits. Some soft skills you’d like to see in all employees regardless of their position or expertise, while other soft skills make sense in certain jobs and are less important in others. For example, if you value collaboration in your company, you want to hire employees who are great team players and can communicate well with others. On the other hand, networking and relationship-building skills might be essential for sales and marketing roles, but irrelevant for engineering roles. Likewise, leadership abilities make sense for people who’ll manage a team no matter their department.

Developing hard skills vs. soft skills

Employees develop hard skills through education and on-the-job practice, while they develop soft skills through various, life-long professional and personal experiences. For example, marketers can learn marketing techniques and tools by attending a marketing course, whereas they could grow their collaboration skills by participating in a sports team.

Measuring hard skills vs. soft skills

Hard skills are measurable and can be described using numerical or yes/no criteria. On the other hand, soft skills are often intangible or hard to quantify and are usually described with qualitative scales. For example, one salesperson might be:

  • an excellent user of X CRM software having used its features on a daily basis for the past 5 years and;
  • a good communicator being able to explain ‘fairly well’ the benefits of a product to a potential customer.

Evaluating hard skills vs. soft skills

You can evaluate hard skills, through resumes, portfolios, job-related assignments and role-specific interview questions.

On the other hand, soft skills are better assessed by asking situational and behavioral interview questions, by using soft skills questions and tests and by taking into account a candidate’s overall personality characteristics as presented during the entire hiring process.

Want more definitions? See our complete library of HR Terms.

Hard skills vs. Soft skills (2024)

FAQs

Hard skills vs. Soft skills? ›

Hard skills are teachable and most often technical skills, such as economic analysis, strategic planning or design. Soft skills fall in the interpersonal realm and include listening, team-building, and leadership development. They are not so much taught as cultivated.

What is more important hard skills or soft skills? ›

While hard skills may be important for providing specific services, it's the soft skills that enable employees to provide excellent customer service. Soft skills contribute to career growth: Soft skills are often what sets top performers apart from their peers, and they are essential for advancing in one's career.

Do employers look for hard skills or soft skills? ›

Employers value both hard skills and soft skills. It's worth acknowledging that certain roles require candidates to possess specific hard skills, as this ensures that you can successfully complete certain job duties. Soft skills are still essential and can enable you to develop and apply your hard skills effectively.

How are hard skills assessed vs soft skills? ›

Definition Hard skills are specific, teachable abilities that can be defined and measured, such as typing, writing, math, reading and the ability to use software programs. Soft skills are less tangible and harder to quantify, such as etiquette, getting along with others, listening, and engaging in small talk.

What is true about both hard skills and soft skills? ›

The correct answer is (d) They both influence the choices you make every day. Both hard skills and ...

Why are hard skills more important? ›

Hard skills represent the requirements necessary to properly perform a job, while soft skills help employees cope and react to situations. When you offer employees hard skills training, you are providing them with the tools necessary to learn and strengthen specific capabilities needed to carry out job functions.

Why are hard skills so important? ›

In the modern world, hard skills are essential and the foundation of career success. These quantitative, specific skills are essential for employability because they help people stand out as candidates in tight labor marketplaces.

Do soft skills really matter? ›

Problem solving, delegating, motivating, and team building are all much easier if you have good soft skills. Knowing how to get along with people – and displaying a positive attitude – are crucial for success.

What percent of bad hires lack soft skills? ›

A bad hire can bring down the chances of leveraging an organization's resources productively. 89% of recruiters say bad hires typically lack soft skills.

Why do employers prefer soft skills over hard skills more often? ›

Also called people skills, soft skills can help people communicate effectively, demonstrate professionalism and develop business relationships. Some professions, such as customer service , rely primarily on individuals' soft skills, but they're relevant across roles and industries.

Are soft skills harder to teach than hard skills? ›

Soft skills are tougher to define, harder to teach and learn, and require a much more customized approach. But the payoff is immense. Technical skills and expertise become obsolete much more rapidly, while soft skills grow with you throughout your entire career—relevant, transferable, and valuable.

Why soft skills are necessary? ›

Soft skills are an essential part of improving one's ability to work with others and can have a positive influence on furthering your career. If you are a small business owner or self-employed, soft skills can help you find, attract, and retain clients.

Why do soft skills matter more? ›

Shoring up the soft skills of your existing workforce can help increase engagement, improve moral, and achieve growth faster. It can even boost retention of your top talent. LinkedIn reports that 94% of employees say they'd stay in a job longer if a company invested in their development.

What are the disadvantages of soft skills? ›

What are the disadvantages of soft skills? Although they're valuable, soft skills won't always be enough to get you the job. Some industries require more formal qualifications or experience to get your foot in the door, and without these prerequisites your soft skills may not be enough.

How critical are soft skills in the workplace? ›

Employers want to know that you can work well with others. Soft skills are social attributes that enable you to interact effectively with others. These skills are critical for success in most careers, as they help you build and maintain relationships, navigate complex situations, and achieve your goals.

Are soft skills less important than hard skills? ›

If you want to just be considered a technical expert, soft skills will not matter that much. But if you want to be above average, flexible, make better decisions, connect with others, be empathic and lead with ease, then soft skills matter a lot – just as much as hard skills,” she added.

Are soft skills really important? ›

Soft skills are an essential part of improving one's ability to work with others and can have a positive influence on furthering your career. If you are a small business owner or self-employed, soft skills can help you find, attract, and retain clients.

Are soft skills just as important? ›

For many employers, soft skills are just as important as hard skills,” said Chicago-based Kelli Hall, head of recruiting, at Enova International, a financial technology company. “This is because success in the workplace often requires more than the technical ability to do the job.

Is the most important of all soft skills? ›

Communication skills like active listening, verbal and nonverbal communication, written communication and presentation skills, play a vital role in professional success across various industries and professions. This is the importance of soft skills in communication.

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