KLM retains five-star APEX status (2024)

FAQs

KLM retains five-star APEX status? ›

The Airline Passenger Experience Association (APEX) has announced KLM's classification, based on global passenger evaluations. KLM Royal Dutch Airlines has retained its five-star classification based on customer evaluations gathered by the Airline Passenger Experience Association (APEX).

APEX recently announced its classification for KLM Royal Dutch Airlines, confirming that we will retain our five-star status this year, based on customer ratings gathered by APEX. Our partner Delta Air Lines has also retained its five-star APEX status.

Frequent travelers give the airline an average rating of 7.4/10.

KLM, Dutch airline founded on Oct. 7, 1919, and flying its first scheduled service, between Amsterdam and London, on May 17, 1920. Until its merger with Air France in 2004, it was the world's oldest continuously operating airline.

KLM celebrated its 100th anniversary, retaining its status as the world's oldest airline still operating under its original name. KLM transported more than 35 million passengers that year, a new record.

Turkish Airlines is now rated as a seven-star airline for safety by the global rating agency AirlineRatings.com. Turkish Airlines' incident record over the past five years has been outstanding and has resulted in the airline's safety rating being lifted from five-star to the highest seven-star.

As per on time performance, Delta has a better on time performance but KLM has a better track record for baggage handling. Both airlines have comparable comfortability on older jets, but KLM's new planes such as the 787 are more comfortable than Delta's A350s/A330neos.

Both KLM and Lufthansa are highly regarded European airlines, excelling in customer service and efficiency. The choice between them largely depends on your preferences and the duration of your flight: For long-haul flights where comfort is paramount, KLM's business class is the top choice.

I'd say Air France wins. My verdict considers not just in-flight amenities but the overall travel experience. Most Air France routes require a transfer in Paris' Charles DeGaulle Airport, which, from personal experience, can be a stressful transition.

Is KLM still a good airline? ›

Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

Our SkyTeam partner airlines include a collection of both our Core Global and Global Airline Partners: Aerolíneas Argentinas, Aeroméxico, Air Europa, Air France, China Airlines, China Eastern, Czech Airlines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, TAROM, ...

Air France–KLM is the result of the merger in 2004 between Air France and KLM. Both Air France and KLM are members of the SkyTeam airline alliance.

Air France–KLM

KLM / Parent organization

The most reliable airlines, with the lowest percentage of cancellations and the most re-booking options, are Qatar Airways, KLM Royal Dutch Airlines and Turkish Airlines.

What is a "Flag Carrier?" A country's "flag carrier," is basically the either official or unofficial "national carrier" of a particular country. For example, Air France for France, KLM for The Netherlands, Lufthansa for Germany, etc.

KLM is a 4 Star Airline.

5-Star Airlines

The 5-Star Airline Rating is the original and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following detailed audit analysis and assessment of airline product and front-line service standards.

At the top of the 2023 ranking is Singapore Airlines, followed by Qatar Airways and ANA All Nippon Airways in second and third place. Emirates and Japan Airlines secure fourth and fifth places, while Turkish Airlines, Air France, Cathay Pacific Airways, EVA Air and Korean Air also feature in the top ten.

For the third consecutive year, KLM has again won the APEX World Class Award. This special recognition is awarded by customers and the industry for performance in relation to themes including safety, customer well-being and sustainability.