Marriott Bonvoy Customer Service and Online Help (2024)

Marriott Bonvoy Customer Service and Online Help (2024)

FAQs

How do I contact Bonvoy customer service? ›

Call Us
  1. United States & Canada. +1-800-627-7468.
  2. International. Some phone service providers do not support international toll-free numbers. ...
  3. Australia. 1-800-450-010.
  4. Bangladesh, Brunei, Cambodia, Fiji French Polynesia, Maldives, Nepal, New Caledonia, Pakistan, Vanuatu. +65-6836 7688.
  5. China. ...
  6. Hong Kong, China. ...
  7. India. ...
  8. Indonesia.

Does Marriott have an online chat? ›

Beyond booking a stay, the Marriott Bonvoy App gives you access to our suite of Mobile Guest Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile Dining—all from the palm of your hand, throughout your entire trip.

Who is 8014684000? ›

"From Marriott: Enter the code: (code was listed here) to authorize your Bonvoy transaction. If you did not request this code, please contact Guest Services at (801) 468-4000."

What is the number for Marriott MGS support? ›

For assistance with this error, please contact the Marriott Systems Support Center at +1 (240) 632-6000.

What is the difference between Marriott and Marriott Bonvoy? ›

Marriott Bonvoy is the Marriott hotel company's loyalty program, allowing you to earn and redeem points for stays at Bonvoy brands including The Ritz-Carlton, St. Regis, JW Marriott, Sheraton, Westin and Renaissance Hotels.

Who is the head of customer service for Marriott? ›

Peggy Roe is Executive Vice President and Chief Customer Officer of Marriott International, Inc.

How do I send a message to Marriott? ›

Our Customer Care email address is Customer.Care@Marriott.com.

Do Bonvoy points expire? ›

Do Marriott Bonvoy Points Expire? Yes, Marriott Bonvoy points do expire, but it's fairly easy to keep them active. Points will expire after a member is inactive for 24 consecutive months. To remain active and to start the 24-month clock over, all you need to do is earn or redeem Marriott points.

How many Bonvoy points do you need for a free night? ›

5,000-100,000

How much is 50000 Marriott points worth? ›

How Much Marriott Bonvoy Points Are Worth
CategoryValue
Average Value of 50,000 Points$430
Average Value of 1 Point0.31 cents
Maximum Value of 1 Point3.08 cents
Aug 2, 2022

How much are 100k Marriott points worth? ›

How Much Marriott Bonvoy Points Are Worth
CategoryValue
Average Value of 100,000 Points$860
Minimum Value of 1 Point0.31 cents
Maximum Value of 1 Point3.08 cents
Value of 1 Point Toward Travel0.86 cents
Jul 28, 2022

What is the secret level of Marriott Bonvoy? ›

Marriott Cobalt is a secret tier of the hotel brand's Bonvoy program, and it's only granted to those nominated by Marriott employees and approved by Marriott International's president and CEO, according to The Points Guy.

How do I find my Marriott Bonvoy number? ›

If you are able to access your Account online:
  1. Click on your name at the top of the screen [Click here to view Image]
  2. Choose 'Profile' from the pop-up menu on the right [Click here to view Image]
  3. Your Marriott Bonvoy® Account Number will be located under the 'PERSONAL INFO' section [Click here to view Image]
Mar 30, 2024

How do I unlock my Marriott account? ›

My account is locked.
  1. Tap the navigation symbol (three horizontal lines) at the top left of any page. A navigation panel will slide open.
  2. Locate and tap “Sign In / Join Now.”
  3. Tap the “Forgot password” link and follow the directions to reset your password through the email address associated with your account.
Apr 14, 2023

What is Marriott Bonvoy? ›

Marriott Bonvoy is the loyalty program for 30 brands as well as Homes & Villas by Marriott International. Whether you are looking for a comfortable night's sleep at a Fairfield Inn & Suites or want a luxurious vacation at The Ritz-Carlton or St. Regis, Marriott Bonvoy points can take you around the world.

How do I access my Bonvoy account? ›

How do I log into my Marriott Bonvoy® Account?
  1. Click the 'Sign In or Join' in the top-right corner of our website and then 'Sign In' [Click here to view Image] ...
  2. Enter your email address on file or your Membership Number and your Account Password and then click 'Sign In' [Click here to view Image]

How do I escalate a complaint to Marriott? ›

How do I Contact Marriott Customer Care in the US/Canada? The Marriott International Customer Care Team is available to assist you 24 hours a day, 7 days a week. You may contact our Customer Support Team, in the US & Canada, at 1 (800) 535-4028.

How do I check my Bonvoy status? ›

How do I view my Membership level on the Marriott Bonvoy® Mobile App?
  1. After logging into your Account, tap 'Account' icon in the lower-right corner [Click here to view Image]
  2. Your Membership Level will be listed in the top-left corner [Click here to view Image]

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