Motivation
Motivation is the set of forces that initiates, directs and makes people persist in their efforts to accomplish a goal. (Williams & McWilliams)
We should know that Motivation is very important for not only a team but also a company. In the eyes of the leader of company Nestle, empowering and encouraging staff members to do the best job they’re capable of helps create job satisfaction, lowering turnover in an industry that has a reputation for energizing its employees. Moreover, a happy, stable workforce not only delivers better customer service, it is also more effective at building sales and attracting repeat business.
A culture that emphasizes employee wellness, and also helps staffers minimize stress, will also reap benefits. This may be harder during times of economic duress, when layoffs are a fact of life, and many employees may be working harder and often for lower tips and fewer benefits- but all the more reason to understand the importance of staff recognition.
According to the analysis for Nestle, the Nestle always takes these 5 top approaches to motivate:
1. Say thank you, with meaningful gifts
2. Put it in writing
3. Give them career-development opportunities
4. Endorse a healthy lifestyle
5. Use yourFoodservice Rewardsas incentive
First of all, the first two points is considers having respect for employees. Saying thank you, with meaningful gifts and putting it in writing mean that the employees will be satisfied for the psychological demand because people always desire to getting the praise from higher-upsafter accomplishing a task. It can also make the employees more relaxed and energetic. In fact, for Nestle there are a variety of different ways to reward ajob well done. These can be as simple as the ability to wear street clothes rather than a uniform on certain days (the F&B industry’s equivalent of casual Friday) to cash incentives, gift cards, and travel opportunities.
Secondly, the third method gives them career-development opportunities. From the Reinforcement theory, if a person improves their customer service skills, they will receive positive feedback or even a financial reward, thus influencing their future behavior.
And then the fourth approach; endorsing a healthy lifestyle, is an important physical demand. A healthy lifestyle must be satisfied first, because it is to ensure their survival and well being.
Finally, the last way to motivate is to useFoodservice Rewardsas incentive The foodservice rewards means you can redeem the points from Nestlé Professional products for a wide variety of merchandise, from watches and electronics to apparel as well as office gear and foodservice equipment. Rewards ranging from digital cameras to sporting equipment to MP3 players are given to staff members as a bonus incentive for a job well done. Many operators use this merchandise as a way to motivate and reward their valued employees as an extrinsic reward to encourage employeesto complete their tasks well.
Written By: Jun Meng
