Odoo Software Reviews & Ratings | 2023 (2023)

Reviewed February 2020

Excellent ERP to manage your business operations

We used to use spreadsheets before switching to Odoo and the savings in time and effort, plus the accuracy of the information is the main value we receive. Particularly, the Recruitment module helps us to configure an Application Tracking System, and now, we have visibility over KPIs that before was not possible. The implementation of an extension of the CRM module allow us to customize easily the system to our needs too.

PROS

Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.

CONS

The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.

Reviewed September 2020

Do Not Purchase Directly From Odoo

I wish it had worked. We struggeld with the software for 18 months - even reaching out to the [SENSITIVE CONTENT HIDDEN] via Twitter asking for help. Odoo does not care about the customer. If you work with a reseller, they are awesome. But we made the mistake of buying through Odoo, installing 3rd party apps and then having tons of programming issues that no one would help us with. Great software - horrible company.

PROS

The software is incredibly eligant. The way everything works together via API is astounding. I can't say enough about how flexible this software is.

CONS

Support. We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1. All help is predicated on you having no 3rd party apps. The problem is, you cannot run the software without 3rd party apps.

Reviewed March 2023

"Odoo: the key to more efficient and profitable business management - my testimony".

With Odoo, I have been able to solve several important business problems for my company. Firstly, the platform has allowed me to centralise all my business operations in one place, eliminating the need to use several separate software and tools to manage different functions of my business. This has greatly improved the efficiency and productivity of my employees, allowing them to spend less time juggling different tools and more time focusing on their core tasks.In addition, Odoo's project management functionality allowed me to better track the progress of my projects, set clear deadlines and ensure that tasks were properly allocated to team members. This allowed for better collaboration between team members and more efficient management of resources. I was also able to track sales and purchases more efficiently, using Odoo's stock management and invoicing features.Finally, one of the main benefits I have realised from using Odoo is better visibility of my business as a whole. The real-time dashboards have allowed me to track progress in real time, monitor sales and expenses and analyse business performance. This has enabled me to make better and faster decisions based on accurate data rather than estimates or hunches. In short, Odoo has enabled me to manage my business operations more effectively, reduce costs and improve the profitability of my business.

PROS

What I liked most about Odoo was its ability to provide a complete solution for managing my business. With Odoo, I was able to consolidate all my business operations in one place, from sales and purchasing management to project and human resources management. I also liked the flexibility of the platform, which allowed me to customise processes and functionality to meet the specific needs of my business. Finally, I found Odoo to be very easy to use, even for users without extensive technical knowledge. The user-friendly interface and online tutorials allowed me to get started quickly and take full advantage of Odoo's features. All in all, I found the Odoo solution to be very effective in streamlining my business processes and improving the management of my company.

CONS

Although I really like the Odoo solution, there were a few things that I found problematic. Firstly, I found that some features were less intuitive than others, which meant I had to search longer than I would have liked to find solutions to my problems. Also, the initial installation process of Odoo can be a bit complicated, especially if you are not used to working with open-source software. Finally, I found that the online documentation and community forums were not always very clear, which sometimes made it difficult to find information on specific issues. However, on the whole, these problems were minor compared to the benefits I saw from using Odoo.

Reviewed August 2019

An Odoo Defender Review

beside all the pros and cons. Odoo is just awesome, the overall experience i had with Odoo during the last 9 years is very positive.

PROS

The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it. Also some apps are just easy to learn and well documented.

CONS

- Luck of technical and functional documentations ( functional is getting better faster than technical ). - Luck of automated migrations tools ( a pain for customers too ). - Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly. - Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.

Reviewed March 2023

Odoo: A Flexible, Scalable Business Management Platform

I appreciate the software's modularity and adaptability, which permit me to tailor the platform to my organization's specific requirements. I have access to a comprehensive set of tools for managing various aspects of our business operations thanks to the software's numerous modules and features.Although the user interface and technical complexity of some of the modules have presented some challenges, I have found that the available resources, such as documentation and support, have been helpful in overcoming these obstacles. Additionally, I value the global user and developer community's ongoing contributions to software enhancement.Overall, I believe that Odoo is a powerful and scalable software platform that can assist businesses of all sizes and industries in better managing their operations.

PROS

There are a number of things about Odoo that I like as an employee who uses it. First and foremost, I appreciate that it is an open-source platform, making it extremely customizable and flexible. Because of this, I am able to customize the software to meet the particular requirements of my organization and to modify it as our requirements change over time.I also like the software's modular design, which lets me choose and use only the modules that are relevant to my job and duties. Because of this, the software is easier to use and more streamlined, and I don't have to deal with too many features and functions.Additionally, I like that Odoo offers both cloud and on-premise deployment options, allowing me to select the method of deployment that best suits the requirements and preferences of my organization.Overall, I believe that Odoo is a highly adaptable and scalable software platform that can assist businesses of all sizes and sectors in better managing their operations.

CONS

As an employee who uses Odoo, I believe that a few things could be improved. Something that I like least about the product is that the UI can be to some degree confusing and overpowering at times, especially for new clients who are curious about the product. Although the software's modular design is generally advantageous, it can make it challenging to navigate the various modules and features, which can be frustrating.Another problem I've encountered is that configuring and using some of the software's modules might necessitate more technical knowledge. Even though there are resources to help users with implementation and support, it can still be hard to use all of the features if you don't know a lot about the technology behind them.I have found that the expense of a portion of the undertaking releases can be a bit high, especially for little and moderate sized organizations with restricted financial plans. Even though the community edition is free, it might not have all the features and functions that some businesses need, making it hard to justify the enterprise edition's price.

Reviewed December 2020

Misleading Functionality

PROS

On first blush it appeared Odoo would solve all our needs. Its secure, in the cloud, appeared moldable to our use cases and support was responsive. But after becoming a client it became very apparent it was more window dressing than anything.

CONS

We were promised that the software could do what we needed as well as be customized to the exact requests we had, right down to certain toggles for custom fields in certain places. We invested roughly $20,000 in their custom development service as well as started paying the monthly fee at $300usd roughly per month. After working with the dev team for months it was becoming apparent that what we were promised was not in fact doable. Work arounds and shortcuts were attempted to no avail. In the end Odoo handed us off to several account managers, and took months to respond back to us on our request to end the project and have our unused portion of the deposited funds returned. in the end the elected to return zero. The process was a massive waste of time and resources. Although working with theier team to rectify things they took a hard position and accepted zero responsibility. Reflecting back, I would have simply chosen to do a custom build out with a local development firm over this charade. We chose Odoo because we beleived it would have shaved months from development since most of the core functionality is already built. Instead what we got was absolutely nothing. No useable software and no portion of our unused funds. Very disappointing.

Reviewed August 2022

Odoo - a good idea but tricky to use

I was mainly using the software for a small business with emphasis on customizable, editable invoices and simple accounting. The software DOES this, but it is such a complicated process that it honestly began to get on my nerves to the point that I stopped using it.

PROS

The free version allows you to customize the invoices and get a good grip on it before you decide to get the full version if required.

CONS

I found it difficult to use. It was not logically laid out and also it was difficult to find already produced invoices and to edit them. I found it such a pain in the neck to use that I went back to my old software

Reviewed April 2023

Benefits of using Odoo

For me Odoo is very useful especially with the nature of my Job because I do have a lot of Business Trips and Meetings. It helped me a lot in easily setting me schedule. Also, my bosses will already be informed and can monitor what I am doing without me telling them because they can already see it in my calendar.

PROS

What I like the most in using Odoo is that it's very easy and convenient to set your schedule, just like for example when you have a scheduled courtesy visit with your clients, business trip and other business meetings. Also, you'll have a schedule alignment with your workmates because they will be able to know if your busy or not by just by looking at your Odoo Calendar.

CONS

I did not see anything wrong with using Odoo.

Reviewed March 2023

Fantastic product!

My experience with Odoo has been positive overall. The software is user-friendly and easy to navigate. The various modules offered have allowed me to streamline my business processes and improve efficiency. The customer support team has been helpful in addressing any issues or questions that arise. Overall, I am satisfied with my decision to use Odoo for my business needs.

PROS

I like Odoo's comprehensive suite of business applications that cover everything from accounting to project management. The software is user-friendly and customizable, allowing businesses to tailor it to their specific needs. Additionally, Odoo's open-source nature means that there is a large community constantly contributing to its development and improvement.

CONS

There are a few aspects of Odoo that I find less than ideal. One is the complexity of the system, which can make it difficult to navigate and use efficiently. Also, the user interface can be overwhelming and cluttered sometimes, which can slow down productivity. Finally, the software updates can be time-consuming and disruptive to workflow.

Reviewed April 2023

The complete solution for business management

This platform has been useful to manage my company. the customizability and adaptability of the software, and the intuitive user interface is super cool. this is a complete and efficient solution for business management

PROS

I really liked it because it offers a wide range of integrated modules to manage different aspects of my company. It allows to customize and adapt the software according to the specific needs of my business

CONS

at the beginning The learning curve was a bit steep, especially since I was not familiar with this type of software and also The initial configuration can take time and require technical knowledge to customize the software according to the needs of my business

Reviewed July 2019

Use this product to increase your business productivity

I am working for 4.7 years with Odoo Odoo is very good, practical and easy to use ERP software Easy customization that fulfils every clients' organizational needs

PROS

Analysis reports and graphs provide easy understandability User attractive interface Easy customization Fast working

CONS

According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use Also Odoo have to increase types of graphs provides graphical data

Reviewed March 2022

Extremely disappointed by the Odoo solution and teams

So far: 3.5 years of development, 3 different consultants, over 60k€ "invested", countless hours spent on our side (client-side) to be as solution-driven as we possibly can - and still NO idea when our Odoo application will be in production. Our frustration is running wild.

PROS

The flexibility of the software, which in theory allows you to customize the software according to the needs of your business. The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.

CONS

The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers. We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place. On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible. Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.

Reviewed July 2020

Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business

We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals. In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo. Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises. Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.

PROS

Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics. Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain. Speedy work, with better GUI, its best for large/medium industry. It perfectly supports Importing, exporting or migration from another ERP. Transactional control, tracing over network is available, secured platform for business. Android app is available, can be worked smartly on it. Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach. Bottle necks, cycle time, EOQ can be configured on it, With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool. For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.

CONS

Customization is not easier, with depth documentation is required, which is unfortunately is not publicised. Limited database server type, it's somehow difficult to configure with existing dedicated database server. Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice. Some pages, do not display properly on android app, specially visuals.

Reviewed August 2020

Beautiful face very bad customer service

While I was analyzing the system the attention was incredible. I felt really very well taken care of, once I started having problems, the customer service and support area seemed to have lost all interest in us.

PROS

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

CONS

after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems

Reviewed March 2020

Great ERP and the Cheapest of them all

It is Great, Cheap, Easy to use, Easy to Setup, a Great ERP with a lot of things that you can change.

PROS

It is very easy to use, you can see that the uSer Interface is done to be used by anyone, it is easy to setup, and in Timing against others, it is Awesome.

CONS

The Support is Slow, you need to wait a lot for something to be resolved (in Mexico).

Reviewed December 2020

Odoo Hosted is Kewl

I wanted more than "just QuickBooks", b ut, I still wanted it to be simple. Odoo delivers.

PROS

Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.

CONS

I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).

Reviewed September 2022

The all-in-one solution.

For entrepreneurs who are starting the software is the right one, the modules that are needed are pre-installed and where the economic factor is an important factor, it fulfills its purpose.

PROS

Odoo is an open source ERP system, so it is easy to customize according to your needs, provides many pre-installed modules that are very useful and easy to handle and can be used in all types of companies from small to large corporations.

CONS

To customize or develop it requires a lot of effort and time and also the cost of Enterprise versions is quite expensive, the interface should be more eye-catching development requires good programming skills.

Reviewed June 2020

Cool idea - Terrible PAID customer support - Buggy software

Very frustrating. I'm used to working with Open Source platforms and expect no support from platform developers except forums and white papers. When I pay for support, I expect support. Odoo PAID customer service acts like they are donating their time. In short, unless you have a python coder on staff, do NOT use Odoo.

PROS

*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/PHP and running a LAMP config server. Tons of features and full suite of integrated apps. But all of them are buggy and PAID customer support is terrible.

CONS

*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/Lite PHP and running a LAMP config server. Terrible customer support. I mean, really, really bad. Takes a week or more, if ever, to get email questions answered. When answered, I get responses like this. "Yes, you are right. That is broken. We might fix it in the next VERSION. Or, you can pay us extra to fix it in this version." Odoo customization cost base development fee plus $5per dev hour per month forever. So, a 20 hour CSS/HTML/JS customization would cost BASE, plus $100 per month FOREVER. Odoo.sh multi website platform is a nightmare from SEO pov. Out of the box themes are responsive, but rudimentary. Their ecommerce themes are very bad. Back office sales order process takes about 20 clicks to complete . POS systems have limited hardware options Adding inventory is multi-screen / excessive click function. Shipping apps don't work well. All non-tech staff HATE the platform. System generates excess volumes of emails that can't be turned off. Paid hosting doesn't support NON WWW domain names. I never saw that problem in 20 years of hosting websites! The list goes on, but there isn't enough space here to write all the problems with the PAID version with PAID customer support.

Reviewed February 2018

Reliable ERP that works for everyone

Increase in efficiency of running my business by 60%

PROS

8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are Base Opensource - Source Code available Modular Architecture Software doesn't dictate how you should run your business - highly customizable Availability of custom modules for almost every integration Availability of developers and implementation partners No Vendor Lock-in and unexpected 300% increase in license costs Affordable for 5 people business to large corporations Can be installed on highly secured private dedicated military grade servers for compliance

CONS

Documentation is scattered across different channels, needs to be centralized. Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.

Reviewed February 2017

Odoo gives you full featured modern open source software to manage a business or any organization.

One of the fastest growing, well rounded, full featured, modern, open source, business, or other organization, management software. * A free community version is available at no cost forever, with about 85% of the features of the paid commercial version. * Very powerful software for organizations of 1 or 2 people, up to hundreds, possibly thousands of employees. * Full accounting including customized international accounting which works in about 100 countries, impressive. * Full website builder lets you drag and drop blocks on the screen to setup your org's website. * Comes with a feature where you can offer live chat support to your customers or audience. * Connects to your bank account in the paid version for automatic verification of account activity. * Manages multiple bank accounts for the various parts of the organization, nice. * Full automation of the employee recruitment, interview, hiring, employment contract, and termination process. * Management of the vehicle fleet or any other set of assets belonging to the organization. * Manufacturing Resource Planning modules are available if you're running this type of organization. * Email app is great and a huge time saver, it becomes a high speed task manager and filter. * Point of sale app is also really cool, from a tablet or phone you can access the minimal set of functions in Odoo needed to check customers out at the point of sale, the great thing is the Point Of Sale can keep running taking payments and tracking which items are sold and their quantity, even when internet access disconnects, then when internet connection comes back, the app will save the completed sales into your Odoo system. * Between 50 and 100 apps. * You can use all the community apps for free. If you choose to subscribe to the commercial Odoo, it's a cheap price per month per app, which comes with support and hosting if you want it. Pricing is way lower than the competition. Even running the free community version although limited it's far better than running a business without software or with many disjointed separated software. * Odoo really delivers on the do-it-all approach, every app is able to talk to all the other apps, and share information, because they all run on top of the same set of your company's data. This totally eliminates the need to connect separate apps made by different companies, or worse, re-enter the same data into multiple different apps, losing tons of time and money.

PROS

No data re-entry. All the apps are connected and share information. Saves so much time and money. Also, you can create your own modules, or hire an outsider to create a module for you, due to the open source nature of the software. Easy to add any of the pre-made apps.

CONS

It can run slow, if you don't take a little time to tune up the server it's running on, and use enough memory, caching, and ideally an ssd. There's a lot of database access happening. Upgrading to the new version is not easy. It would be great if the Odoo company would make upgrading a simple do it yourself automatic task, one click of a button, that would not require human attention for 2 weeks. There's an entire article with more about this on the Odoo site.

Reviewed January 2017

Improve customer service speed and training manuals and videos

The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software. In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

PROS

Customizability

CONS

Difficult to learn and difficult to maintain without an IT department.

Reviewed May 2020

Regarding backend development.

Overall experience with odoo is good. as per suggestion i would like to suggest that if odoo comes with more technical videos and content then it will increase odoo developers as in India there are many companies of odoo but compare to other technology odoo is less so to attract developers there has to be content from where developer can learn easilty currently in odoo website there is only functional videos no doubts that it helps developer bt for technicall there is only some pdfs or less content so odoo can come up with tehnical how to customise odoo as per customer requiremetns .

PROS

It covers mostly everything related to many business. so we just have to customized it as per user's requirement.

CONS

as a developer when we are creating our customised module there are many areas where odoo needs to improve as per my review , one is to sometimes when we are working with custom module after changing some code many times it happen that while updating or installing new module in that databse that database get corrupted so we have to drop/delete dattabse and create new database . please note that when installing same module on new databse it will start working fine so there is no error by coding side . Second thing is when there is any error in py file sometimes it fails to give exact error. if i added new line it will give me error somewhere else part where there is no error here also i checked that where it is giving error is it true or not but it fails to display exact error instead it will give other error so i thinks in error odoo needs improvement.

Reviewed June 2017

Odoo is the solution to automate almost all of your business processes.

Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

PROS

The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

CONS

Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Reviewed February 2023

Very hard to customize

In order to learn the functionality of ODOO, I personally signed up for membership and paid for full year. After signed up, i found some of the tutorial video cannot accessable with my membership. then I become the learning partnership and paid 990 dollars for a year. Then, from that week, I watched tutorial video and start to learn with more details. However, today I received an email, they said I used extra" and force me to upgrade to "enterprise type" and treat me to deactivate my account if i dont upgrade. Here is the emailDear Odoo user,We have detected more users and/or apps* (*Odoo Online only) in use than provisioned for in your current subscription. A quote has been automatically created to adapt your subscription to the extra usage.....Please note that if you fail to regularise this situation before 2023-03-23, we will have no choice but to deactivate your Odoo database."So, that is not true you can use all apps with your subscription, and it is not also true to use this system in your business the whole day, if you run your business 10 hours a day and 7 days a week, you will have to pay extra forcefull , otherwise they will activate your database.

PROS

May be, it is good for very simple operational business, like little restaurant, or little store. If you dont need to customize, it is easy to use and easy to learn.

CONS

At the beginning , it seems easy to use, but in real practice, very hard to customize. After adding or changing the basic functions, they dont work as expected, especially, the purchase, sale and inventory numbers are not coordinating.

Reviewed January 2017

Good for a small business...

I have been a user of Odoo hosted solution for over a year now and a not extremely satisfied. Wish I would have implemented the Community version as it would have given the ability to do much of the customization that they want to charge for. Also, getting them to correctly build customizations is difficult. Reporting is extremely poor and has been one of the biggest issues for us. There is no way to get reporting data directly out of the system, but if you're savvy with databases, you can export the entire database from Odoo and import it into another database and do reporting from that.. every time you need an updated report. Support is pretty good and getting better. Overall cost is reasonable for small teams/companies, but quickly gets pretty high for large teams, and there are definitely better tools if you have a medium-sized company. Integration between modules is pretty good, but the ability to scope permissions is not good if you have multiple departments. There is way too much visibility, which is required to do basic functionality. Overall I would say that the hosted solution it's great if you're a small company and can fit your company's flow to match Odoo, but would not recommend it for anything of any scale or complexity. Also, don't expect adequate reporting tools for cross-modal data. I would look into Community edition and possibly Enterprise self-hosted if you need any level of customization, reporting or control and have resources in-house.

PROS

Good integration between modules

CONS

No control and high cost