Job description
We'relooking tofill a number of Programme Delivery roleswithin the Change and Resilience Group.
Programme Delivery Deputy Director: Disputes Modernisation (part of Service Modernisation)
Enabling DWP to become a department that is more user-focused, customer centric and efficient will take a multi-year journey. We plan to achieve this for the department through our Service Modernisation programme. This programme will be at the heart of DWPs transformation journey for the coming years, modernising eleven different customer services and product lines that involve14 thousand staff and 20 million customers.
This complex and significant programme needs a highly effective senior leadership team to establish the programme, mature the programme and realise organisational benefits. The postholder will be in a key Senior Leadership Team role at the heart of the Service Modernisation Programme.
The Disputes Modernisation Project is a high-profile change initiative aiming to transform the way dissatisfaction with DWPsdecisions and services is resolved and to improve the customer experience.This programme is leading the way to build a new transformed service that brings together the technology and service that DWP customers would expect if they are dissatisfied with the any aspect of our service.
As Programme Delivery Deputy Director, you will be responsible for leading the Disputes Modernisation programme and accountable for the delivery of benefits. You will forge strong strategic relationships acrossGovernment with His Majestys Courts and Tribunal Service, Independent Case Examiner and Scottish Government to ensurealignment with the transformation and service provided by these partners, who also provide vital services to DWP customers. The postholder will need to integrate design and delivery with operational teams, serving Service Line Directors, as well as serving the programme through their teams delivery. In summary, they will hold ultimate responsibility for leading the disputes branch of activity, translating the modernisation vision into a reality, and handing back to the business to maintain in a safe way.
Programme Delivery Deputy Director: JointWork and Health Directorate (part of Policy Group)
The Joint Work and Health Directorate is delivering programmes jointly funded by the Department of Work and Pensions (DWP) and the Department of Health and Social Care (DHSC). You will be expected to work closely with senior leadership in both DWP and the Office for Health Improvement and Disparities (a Director General-led group within DHSC).
The deliverables are highly complex, and you will build and maintain close relationships with a range of internal and external stakeholders to deliver existing and new commitments in this area, particularly Ministers in DWP and DHSC, the DG for Change in DWP, NHS England, Integrated Care Services, Local Health Groups, Local Authorities, the Department for Business and Trade, the Department for Levelling Up, Housing and Communities, employers, and spending leads in HM Treasury, thus creating a shared sense of purpose with Government departments and other Public Sector bodies and externally.
A significant suite of initiatives was announced in the Spring Statement 2023 following the Workforce Participation Review, which had a particular focus on long-term sickness because this is now the leading cause of inactivity in all age groups. These new initiatives resulted in significant additional spending on disability employment over the next five years, including health facing initiatives. This builds on our existing commitment to deliver more than 20 individual programmes, trials, and initiatives already underway. This role can be based in one of the following DWP hub locations - Leeds, London or Sheffield.
Programme Delivery Deputy Director: Scottish Devolution
The Department of Work and Pensions (DWP) is implementing the biggest changes to the welfare system in a generation while continuing to drive up service and drive down costs, meeting targets to be the best and most efficient delivery function in the public sector by delivering a seamless service to our customers.
The Scottish Devolution Programme is responsible for DWPs implementation of the welfare and employment provisions within the Scotland Act 2016 and in line with UK Government and DWP objectives.
The Programme is a high-profile, complex change initiative supporting the devolution of relevant benefit services to the Scottish Government.
The postholder is required to lead the programme to successfully deliver the scope and agreed outcomes with multi-disciplinary teams. Objectives include ensuring a seamless transfer of customers and effective integration of changes across the Department and with the Scottish Government and forging strong strategic relationships across the Department and with Scottish Government colleagues to ensure welfare changes are delivered seamlessly for customers.
Programme Delivery Deputy Director: Working Age, Cross Cutting (part of Service Modernisation)
Enabling DWP to become a department that is more user-focused, customer-centric, and efficient will take a multi-year journey. We plan to achieve this for the department through our Service Modernisation programme. This programme will be at the heart of DWPs transformation journey for the coming years, modernising eleven different customer services and product lines that involve 14,000 staff and 20 million customers.
This complex and significant programme needs a highly effective senior leadership team to establish the programme, mature the programme and realise organisational benefits. The postholder will be in a key Senior Leadership Team role at the heart of the Service Modernisation Programme.
The postholder will lead the delivery of cross-cutting elements to modernisation, including DWP deployment and operational capability such as video and telephony. The role will also be accountable for modernising channels and bringing enterprise-wide capabilities into DWP operations. They will be accountable for the delivery of benefits. These enterprise capabilities will transform not only Service Modernisation service lines but all DWP services including UC and PIP services. These capabilities will also impact on DWPs estate strategy and provide greater flexibility and accessibility for our customers. Working in partnership with Digital is an essential part of this role.
The role will also oversee the modernisation of the Working Age and Health benefit lines, transforming access to services for some of the most vulnerable citizens in our community, such as disabled children and families.The postholder will need to integrate design and delivery with operational teams, serving Service Line Directors, as well as serving the programme through their teams delivery. In summary, they will hold ultimate responsibility for leading the Working Age and Health branch of activity, translating the modernisation vision into a reality, handing back to the business to maintain in a safe way.
Key Responsibilities
- Accountable for leading the delivery of a major programme and outcomes, whilst living the values of DWP and advancing the Project Delivery profession.
- Leading Programme or project definition, scope and programme design with associated business change activities to embed and stabilise transformation.
- Establishment of appropriate governance and assurance, monitoring progress, managing risks and issues, ensuring business readiness for change.
- Experience of leading large scale, highly complex, programmes that can be technically complex, include many stakeholders and often need procedures and methodologies to be adapted to suit unique situations.
- Lead development of the business case, alignment with senior stakeholders and agreement through Governance Boards such as Programme Board/Management Board/Treasury.
- Ensure stakeholder interests are identified and addressed. Segment and manage multiple stakeholder groups appropriately in complex environments. Build consensus across a large and often diverse group of stakeholders and develop strategic relationships with internal and external suppliers. Work closely with the Senior Responsible Officer, and where applicable Programme Director, to co-manage senior stakeholders.
- Establish a high performing delivery and leadership team providing direction and development to individuals, the team and more broadly professional development across the department and government.
- Provide leadership and direction to larger multi-disciplinary teams to deliver successfully.
- Accountable for ensuring strategic and operational risks and issues are identified, prioritised, assessed and mitigated. Ensuresenior stakeholders are briefed, updated and where appropriate enrolled, in the management and control of key risks. Identifyand engage specialists as appropriate. Providestrategicleadership in monitoring benefit delivery and to maximise benefits fromthe programme
- Responsible for identifying success criteria, setting project controls and be accountable for performance. Monitor and control progress, engage fully with assurance and respond to recommendations.
- Create an environment in which projects can succeed working effectively together and managing dependencies. Deliver benefits and outcomes set out in business case.
- Quality Assure the dependency management process, work with senior stakeholders to resolveissuesandact as a linkbetween the programmeandbusiness governance.
Person specification
**As a result of an admin error, there was an unintended exclusion from the qualifications applicable to meet the essential criteria. Please check your eligibility against the updated list of required qualifications.**
Please ensure you evidence the following in your application:
Leadership
Experience of leading at a senior level across multi-disciplinary teams, with the ability to implement and translate strategy into action,developing new approaches and setting a clear and compelling vision, that teams (direct and indirect ) can align behind to deliver.
Programme Delivery
Experience of defining all component parts of the end-to-endproject lifecycle in terms of overarching plans, scope, deliverables, timescales,resource requirements and budget, and delivery of the projectusing multiple methodologiesi.e.,agile and waterfall, at scale andacrossmultiple functions/organisations/departments.
Business change and implementation
Demonstrate your ability to integrate the project outputs into business as usual(BAU) ensuring that activities areplanned and completed to enable the business toimplement the change and realise the benefits.
Stakeholder engagement
A proven track record showing your ability to systematically identify, analyse andcommunicate with senior stakeholders, using appropriate channels, to ensure all thoseimpacted by the change are engaged, taking account of their levels of influence andparticular interests.
Making Effective Decisions
The ability to work in an environment of uncertainty and continual change. Able tofeel comfortable making decisions and setting direction without having the fullpicture and re-focus as details emerge. Can apply knowledge and techniques toreduce ambiguity.
Working Together
The ability to establish and develop productive relationships with internal andexternal stakeholders, bringing people together to benefit the project.
Professional Development
A track record of continual professional development of self, including development of others and reportingteams.
Qualifications
One of the following qualifications and professional memberships:
Managing Successful Programmes Practitioner
Managing Successful Programmes Advanced Practitioner
P3O Practitioner
APM Chartered Project Professional
APM Project Management Qualification (PMQ)
PRINCE2 Practitioner
Management of Portfolios Practitioner
PMI Project Management Professional
Level 6 Project Management Degree Apprenticeship
APMG Agile Project Management Practitioner
Major Projects Leadership Academy
Project Leadership Programme (PLP)
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Seeing the Big Picture
- Making Effective Decisions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
Application
To apply for this post, you will need to complete the online application process outlined below:
A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;
A supporting statement (maximum 1250 words) explaining why you want to work for DWP in this role; how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria.
Please note that when you make your application online, you will be asked to complete diversity monitoring information too.
Virtual Engagement Event
Date : Thursday 1st June 2023
Time: 2.30pm to 3.30pm Live Event
This virtual session is an opportunity for you to find out more about the vacancies and what it's like leading a Programme in Change and Resilience Group. You'll get the opportunity to hear directly from the vacancy holders, who will provide an overview of their roles and hold a Q&A session. We will be recording this session for anyone unable to attend.
Shortlist
A panel, including the hiring managers, will assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the essential criteria.
Assessment
If you are shortlisted, you will be asked to take part in an Individual Leadership Assessment (ILA) and Staff Engagement Exercise (SEE) in advance of the virtual interview. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panels decision making and highlight areas for the panel to explore further at interview. Shortlisted candidates can request an informal discussion about a role with the vacancy holder, this discussion does not form part of the assessment.
Interview
Shortlisted candidates will be invited to attend a virtual interview. The interview panel will be chaired by Adrian Scott who will be supported by additional panel members.
The interview will be a blended interview, covering Behaviours, Technical, Strengths and Experience. A blended interview aims to be more of a conversation. Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.
Assessment of technical skills will be via a 5-minute presentation and follow up questions. Full details of the requirements will be given to shortlisted candidates ahead of their interview.
Selection and Feedback
Regardless of the outcome, we will notify all candidates as soon as possible, and will offer the opportunity to discuss feedback for all candidates who reached interview.
A reserve list will be held for up to 12 months, which we may use to fill future suitable vacancies.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.