Summary
Contents
Subject index
The Sage Course Companion on Operations Management is an accessible introduction to the subject that will help readers to extend their understanding of key concepts and enhance their thinking skills in line with course requirements. It provides support on how to revise for exams and prepare for and write assessed pieces. Readers are encouraged not only to think like an operations manager but also to think about the subject critically.
- By:
Andrew Greasley
- In:Operations Management
- Chapter DOI:https://
doi. org/10.4135/9781446213025 - Subject:Operations Management (general)
- Keywords:costing; customers; flexibility; hills; organizations; performance; pricing
- Show page numbers Hide page numbers
Operations Performance Objectives
Operations performance objectives
In order to ensure that resources are allocated appropriately in operations it is necessary to record, monitor and review aspects of operations performance. A key task in this process is the identification of appropriate measures of performance that relate to the internal and external factors that are relevant to organisational competitiveness.
Slack et al. (2007) describe five basic operations performance objectives which allow the organisation to measure its operations performance. The performance objectives are quality, speed, dependability, flexibility and cost. Each one of these objectives will be discussed in terms of how they are measured and their significance to organisational competitiveness.
Quality
From a customer perspective quality characteristics include reliability, performance and aesthetics. From an operations viewpoint quality is related to how closely ...
168562
- Loading...
locked icon
Sign in to access this content
Sign in
Get a 30 day FREE TRIAL
-
Watch videos from a variety of sources bringing classroom topics to life
-
Read modern, diverse business cases
-
Explore hundreds of books and reference titles
