ServiceNow Version History | Release Notes & Dates | Infocenter (2024)

FAQs

What are the versions of ServiceNow? ›

Release notes directory

Each curated release notes package includes tools to help inform the next steps in your upgrade, including: Washington DC highlights. Features and changes by product, which are pre-combined for cross-family upgrades. Changes to plugins.

As previously mentioned, ServiceNow releases two new versions per year. The current Vancouver release was delivered in Q3 2023. Prior to Vancouver was the Utah release of Q1 2023. ServiceNow's next release, Washington DC, is planned for late March 2024.

ServiceNow has announced its release of ServiceNow Utah (Q1 2023), the newest version in the long line of software updates since the company's creation. This platform has a long history of upgrades that reflect the changing industry. ServiceNow Vancouver is expected to release to all users in Q3 or early Q4 2023.

"ServiceNow releases a new version of the Now Platform® twice per year. To make sure you can take advantage of new functionality, you should stay on the latest release. We recommend upgrading your ServiceNow® instances at least once a year to stay no more than one version behind the latest release. "

Changelogs are designed for those engaged in the software development process, offering a comprehensive documentation of a project's evolution. Release notes, however, are crafted with end-users in mind, shedding light on changes that they would encounter and need to know about.

Another abbreviation for Release notes is Changelog or Release logs or Software changes or Revision history Updates or README file.

A release note is a report published alongside new or updated software that details the technical features of the product. For new releases, these notes provide end-users with a brief summary of the product itself.

The three central offerings of ServiceNow are IT service management (ITSM), IT business management (ITBM), and IT operations management (ITOM). ServiceNow started life as a platform that solely provided IT solutions, with the capability to manage business processes arriving later on.

Why are ServiceNow versions named after cities? ›

This naming convention is a part of the company's branding strategy. Each version release is associated with a specific city, and these names are used to identify and differentiate the various releases of the ServiceNow platform.

There are two major releases each year, typically in March and September. Determine your upgrade plan (once or twice a year) and plan ahead.

ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy, and later incorporated in California in 2004.

ServiceNow expects that it will grow its subscription revenue by 24.6% in fiscal 2023. Consensus expectations peg its top line at 23.3% growth to $8.9 billion while 2024 revenue is expected to grow by 21% to $10.8 billion.

I am learning about discovery, and I know there are four phases during the discovery process: Scanning, Classification, Identification, and Exploration.

As seen above, ServiceNow Tokyo focuses on supply chain management, asset management, and ESG capabilities, targeting the C-Suite. In contrast, ServiceNow Utah brings upgrades and features across various areas, catering to citizen developers with low-code features, hyper-automation, and unified theming.

While the Tokyo release has updated the tool with a language detection function to identify the specific language used by the customer for creating cases, the latest Utah version extends it to the Task Intelligence Admin Console so that the agent can create a model for detecting.