Shopify Order Management & Delivery (2024)

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Efficiently manage and ship orders

Manage orders from your online store and sales channels like Instagram, Google, and Amazon, and ship products locally and internationally.

Keep tabs on your inventory

Track, manage, and replenish inventory from across all your locations and channels from one spot.

Create a great post-purchase experience

Win customers with real-time tracking, flexible return policies, and self-serve returns.

Tools used

• Order management
• Shopify Shipping
• Fulfillment
• Returns management

I like the simplicity—everything is in one place. . . With Shopify, we're making more money per hour with less friction.

PILGRIM — Simon Paquin, Director of Marketing

Tools used

• Order management
• Inventory management
• Fulfillment
• Shopify Shipping
• Shopify Markets Pro

We are saving about $12,000 per month using UPS through Shopify Shipping.

WOLFpak — Michael Henderson, CEO

Tools used

• Order management
• Shopify Shipping
• Fulfillment
• Inventory management
• Return management

It’s truly a game changer and keeps us from having to spend $250+ a month on an outside system.

Snarky Tea — Jenni-Lyn Williams, Founder and CEO

Tools used

• Order management
• Inventory management
• Fulfillment
• Shopify Shipping

Having one system to track all outgoing inventory makes it easy to see where inventory moves across our supply chain.

ANIÁN — Paul Long, President

Order management

Manage orders with Filter, sort, search, tag and add notes. Keep track of delivery status, making it easy to follow up on failed or delayed deliveries.

Smart order routing

Use different criteria to prioritize and allocate orders to the optimal location with order routing, whether you fulfill from your own locations, use a 3PL, or both.

Order index

View all your orders in one place. Organize orders based on criteria that help you fulfill and ship them sooner, such as delivery destination and method, fulfillment status, product SKUs, and more.

Fulfillment automations

Save time and reduce errors by automating and streamlining fulfillment processes with Shopify Flow, a workflow automation tool.

Bulk printing and fulfillment

Create, buy, and print multiple shipping labels, packing slips, and custom forms at once. Use bulk actions to fulfill, request fulfillment, or cancel multiple orders at the same time.

Custom saved views

Filter, sort, and select relevant columns for your order index so it’s custom to your business. Save your preferred views so they’re ready the next time you access your orders.

Order editing

Make your customer experience easy to manage and make fewer fulfillment mistakes with the ability to edit any order before it’s shipped.

Draft orders

Create orders and invoices from anywhere that can be emailed to your customers and paid for online or in person.

Manage subscriptions

Run your entire subscription business with apps that are built for Shopify.

Order analytics

Use the Orders page to gather real-time insights. Always know how many orders are placed, open, fulfilled, delivered, and returned.

Order notifications

Give customers real-time visibility of their orders. Send order updates to customers automatically with the Shop app or via email with branded order notification emails.

Local delivery and pickup

Allow local customers to choose between local delivery or in-store pickup at checkout, and easily manage those orders directly from your admin.

Split and merge

Use split and merge to fulfill partial orders, fulfill items across multiple locations, and break large orders into multiple shipments.

Marketplace Connect

Connect, manage, and fulfill orders effortlessly across Amazon, Walmart, eBay, and Etsy. Expand your reach and boost sales with a single app that synchronizes listings, orders, inventory, and performance metrics.

Inventory tracking

Accurately track and manage on hand, available, committed, unavailable, and incoming stock quantities in one place.

Multi-location inventory

Efficiently allocate inventory across up to 1000 warehouses, fulfillment centers, and stores.

Purchase orders

Track incoming inventory, get insight into your spending, and make better ordering decisions by creating purchase orders for your suppliers.

Transfers

Move inventory between warehouses and sales locations.

Inventory automations

Use Shopify Flow to automate inventory management tasks. Hide products on your site when they’re out of stock, get notified when inventory is low, and more.

Bulk inventory editor

Edit, customize, and manage inventory for multiple products across fulfillment locations at once with bulk editing actions.

Adjustment reasons

Assign adjustment reasons to track changes to your inventory. Provide reasons such as “Damaged” or “Returned” to identify non-sellable items.

Inventory reports

Report on inventory quantities and understand the value of your inventory.

Shopify app

Use the built in scanner to track and count quantities, receive transfers from suppliers and locations, and manage your inventory on your mobile device.

Unavailable inventory

Easily mark inventory as unavailable for sale and categorize it as Damaged, undergoing Quality Control, held as Safety Stock, or for other specified reasons.

Shipping rates

Choose the shipping strategy, model, and pricing that works for your business and easily integrate it with Shopify Shipping or with your existing provider directly in Shopify.

Shipping carriers

Shopify Shipping offers pre-negotiated rates and built-in integrations with trusted local and international carriers such as UPS, USPS, DHL Express, Canada Post, and more.

Shipping labels

Use Shopify Shipping to purchase and print up to 100 labels in bulk and work more efficiently.

Shipping insurance

Get $200 embedded insurance against damage, loss, and theft with each eligible label bought through Shopify Shipping.

Shipping label automations

Save time by setting up workflows to auto-draft shipping labels.

Presets

Apply a set of saved attributes to multiple orders at once, so you can save time and effort when buying shipping labels.

Packaging

Save packaging preferences for each carrier and fulfill orders more quickly with automatic package suggestions.

Local delivery and pickup

Let local customers choose local delivery or in-store pickup at checkout.

Shipping Analytics

Optimize your shipping strategy with a deeper understanding of shipping costs and total savings over time.

Shipping labels page

Use the shipping labels page to keep track of labels purchased and printed, create manifests, schedule carrier pickups, and track delivery status by label.

Customer self-serve returns

Let customers initiate returns from your online store and get visibility into incoming returned products.

Return rules

Set up a custom return window, restocking fees, and product-based and final-sale exceptions with return rules to avoid ineligible returns.

Return policy

Create a flexible return policy and display it clearly on your checkout footer to limit unnecessary returns and refunds.

Return management

Easily create returns, track shipping, restock inventory, manage return fees, and send automated customer notifications.

Exchanges

Create, track, and manage exchanges for any order in Shopify across your full product catalog.

Refunds

Issue partial or full refunds on canceled or returned orders.

Return status

Keep track of the status of returns and see in progress and completed returns directly in the Orders tab.

Return reports

Use reports to understand which products sell best and which get returned most often.