Next: Non-Financial Performance Measures Up: No Title Previous: Global DecisionsSupply chain performance measures can be classified broadly into two categories [#!nvbook!#]:qualitative measures (such as customer satisfaction and product quality) andquantitative measures (such as order-to-delivery lead time, supply chainresponse time, flexibility, resource utilization, delivery performance, etc.). In our study we consider only the quantitative performance measures. Improving supply chain performance requiresa multi-dimensional strategy that addresses how the organization will servicediverse customer needs. While the performance measurements may be similar, thespecific performance goals of each segment may be quite different.
Quantitative metrics of supply chain performancecan be classified into two broad categories: Non-financial andfinancial.
Shantanu Biswas
2000-08-16
