The Coaching Habit: The Focus Question (2024)

“What’s the real challenge here for you?”

When we jump into problem-solving before we have a complete understanding of the issue from the employee’s point of view, we tend to solve the part of the problem that we assume they are struggling with which may or may not be accurate.

By asking this question, you’ll get a clear picture of the precise element that your team member is struggling with.

Now, you’re ready to help them explore their options to achieve better outcomes.

“And what else?”

Ask this question more than once. Stanier says he typically asks it at least three times, and rarely more than 5 times. “As a general rule, people ask this question too few times rather than too many,” he says.

This question slows ...

Feedback is backward-looking and corrective. It doesn’t allow for exploration or possibility.

Coaching is preparative. It involves less telling and more questioning

"What's on your mind?"

This question is open enough that it grants your team member autonomy to guide the conversation whichever way they’d like, while also being focused on cutting right to the chase and getting after what matters most to them.

Once...