Here’s how to troubleshoot common joining and creating issues.
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Can't create or join a Meet video meeting
To create a new Meet video meeting or add a link in a Google Calendar event, you must be signed in to a Google account. Adding a link to a Google Calendar event is only available for users who have access to Google Calendar.
If you can join a Meet video meeting, but cannot create or add Meet video meetings, your administrator might need to turn on the meeting for your organization. Ask your administrator for more information.
Can't join or create meetings from chat conversations
If the meeting is turned off for your organization, you cannot join or create anyChat meetings. Ask your administrator for help.
Scheduled meetings don't display
- If you open Google Meet
but don't find any scheduled meetings, you might not have any scheduled meetings. Only meetings scheduled through Google Calendar will show up on meet.google.com or in your Meet app. - Make sure you’re signed in to yourGoogle Workspace account for work or school, or your personal Google account. Make sure you can check you Gmail on the same device or computer.
but don't find any scheduled meetings, you might not have any scheduled meetings. Only meetings scheduled through Google Calendar will show up on meet.google.com or in your Meet app.Why is "Your meeting is full" displayed?
You can meet the maximum number of people for yourGoogle Workspace edition.
- Business Starter, Frontline, Education Fundamentals, G Suite Basic: 100 participants
- Business Standard, Enterprise Essentials, Essentials, G Suite Business, Google Workspace for Non-profits: 150 participants
- Business Plus, Enterprise Standard, Enterprise Plus, Education Plus: 500 participants
Tip: The limits are for the number of device connections. Multiple people can join from a conference room or a shared device.
Important: Meetings created by a personal Google account have a limit of 100 participants.
For more information, go toCompare Google Workspace Editions.
Why is a network problem displayed?
If a network transport timeout or firewall error is displayed, your group's network might not be configured for meetings. For example, a required UDP and TCP port might be blocked.
Contact yourGoogle Workspace or network administrators and ask them tooptimize your network for Google Meet.
Meet is showingthe wrong time
To change the time displayed in Meet,change your Google Calendar time zone setting.
A dial-in number is missing or for a different country
Important: Meet Global Dialing is available for meetings created by Google Workspace users.
- All Google Workspaceinvites include a USphone number.
- Some editions include additionalnumbers at no charge.
- With Meet Global Dialing, Google Workspace accounts have access to numbers from additional countries.Phone charges may apply.
- Calendar and Meet use your location to recommend a dial-in number.
- If the location and time settings on your computer and Calendar are different, you may get different dial-in numbers on your device and in the Calendar invitation.
- To check if your country is supported, go to supported countries for dialing into a meeting.
A dial-in number is not listed on my meeting
Important:This feature is currently available for meetings created byGoogle Workspace users.
If your administrator turns on the dial-in feature for Google Meet, allGoogle Workspace editions include a US phone number. G Suite Basic, G Suite Business, Google Workspace for Education Plus, Essentials, Business Starter, Frontline, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus also support international numbers in Meet video meetings. Regular call charges apply.
Anyone can use the number to dial in, including external users and people using otherGoogle Workspace editions.
To find if your country is supported, go to Supported countries for dialing into a meeting.
Related resources
- Turn Meet on(Google Workspace administrators)
- Google Meet training and help
Need more help?
Try these next steps:
Get the new Meet app in the play store or app store
Google Meet is your one app for video calling and meetings across all devices. Use video calling features like fun filters and effects or schedule time to connect when everyone can join.
