What are the Benefits of Business Process Outsourcing? (2024)

by CFO Selections Team, on Feb 1, 2021

What are the Benefits of Business Process Outsourcing? (1)Business process outsourcing (BPO) allows CEOs to focus on the job of running the entire business instead of getting bogged down with the management of individual departments and teams.

Effective outsourcing allows both large and small companies alike to lean on senior skillsets outside of the company to provide accurate information, offer impartial feedback, and inform strategic decision making.

In fact, according to a recent Intuit study, 65% of business owners surveyed said they would be “better positioned for long-term growth if they could take a step back and look at the bigger picture.” These business owners also reported that they were involved in areas of the company such as sales, marketing, customer service, human resources, and accounting, instead of outsourcing them. It is no coincidence that these activities were taking away from their ability to focus on their core business functions. When they were asked what they should be spending their time on instead, their top answers included developing business strategy, making an impact on customers directly, and innovating product/service offerings.

Business process outsourcing allows business owners and CEOs to utilize highly experienced professionals without needing to hire internally, both managing costs and improving business agility. Furthermore, outsourcing allows business leaders to reduce stress, lessening the likelihood of executive burnout.

Do you like delegating? If you answered no, you are not alone.

According to Intuit, 96% of business leaders surveyed indicated they are reluctant to entrust others with tasks they are used to doing. This is often due to the misconception that no one else is as qualified as they are to perform these tasks. And while that may be true inside a given organization, business outsourcing gives CEOs access to a swath of qualified professionals to do the work on their behalf regardless of the size of the company.

As our partners at The ASP Team explain,

“Outsourcing allows smaller businesses to act larger than they are, gaining access to some of the same expertise, networks, opportunities, and economies of scale that bigger companies typically have available to them. Outsourcing technical areas like accounting and IT gives these businesses access to that of bigger company’s in-house staff, allowing them to punch above their weight class.”

While some CEOs may be keener on outsourcing and others more averse to the idea in general, the success of outsourcing business functions will depend on the companies that an organization uses to do their work. Hiring a reputable company that employs skilled professionals is key to succeeding.

Outsourcing not only frees up a CEO’s to-do list but also their minds. According to a recent survey, 45% of business owners indicated a benefit of business process outsourcing (BPO) would be “less stress,” making it the top benefit cited among those surveyed.

Handing off duties reduces the risk of burnout, helping to move business leaders from a place of overwhelmed exhaustion to confident control. A CEO needs to have a balanced leadership approach to running the company to stay both physically and mentally healthy. Improved mental acuity and focus allows CEOs to keep the business moving forward with strategic growth plans.

Outsourcing allows a company to control costs, converting fixed costs into variable costs. The result is greater agility and improved cash flow.

Controlling labor costs reduces expenses, making the business more attractive to outside investors and increasing the likelihood of securing bank financing. It also frees up capital to be used in other areas of the business, fueling long-term growth. This cost savings is especially salient when it comes to senior leadership roles like a CFO. While these types of roles can be hired in-house, doing so carries a hefty price tag once you add up recruitment, screening, hiring, and onboarding costs for hiring a full-time CFO.

The ASP Team puts it simply when they say,

“Handling everything in-house drives up costs and reduces overall efficiency, pulling resources away from your core areas. Outsourcing complicated activities with many touchpoints, like third-party logistics, can improve efficiency enough to not only pay for the cost of doing so, but aid in generating revenue elsewhere.”

Businesses with fewer fixed costs are more agile, meaning that they are better prepared to respond to market downturns and capitalize on opportunities when available.

Highly experienced financial, IT, security, and HR firms are among the most valuable assets that a company can partner with to bolster its in-house functions. When specialized personnel needs arise, businesses can outsource these roles to bring in experienced professionals and get them onboarded quickly. Additionally, short-term, or project-based business needs can be filled with outsourced roles without incurring the expenses related to hiring in-house personnel or requiring the time investment to do so.

At CFO Selections we provide fractional, interim, and project focused CFOs. If you need to outsource your CFO role for a project or fractional position and take advantage of the benefits that a third-party CFO company can offer, please reach out to us here.

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What are the Benefits of Business Process Outsourcing? (2024)

FAQs

What are the benefits of business process outsourcing? ›

BPO Advantages You Might Not Have Expected
  • More Time to Focus on Core Business Objectives. ...
  • Less Time Spent on HR Tasks. ...
  • Efficient Service From BPO Providers. ...
  • Save Money. ...
  • Spend Fewer Resources on Outsourced Services. ...
  • Higher Employee Satisfaction. ...
  • Beat Out Competition. ...
  • Increase Sales.

What is business process outsourcing answer? ›

Business process outsourcing (BPO) happens when a company outsources entire business functions to be handled by another company. For example, companies can outsource their payroll, human resources (HR), marketing, supply chain management functions and customer service.

Which of the following is the benefit of outsourcing a business process? ›

Lower costs

Instead of buying IT equipment and hiring more employees to do different tasks, they can outsource the tasks to a service provider, reducing or even eliminating overhead costs.

What is outsourcing and its benefits? ›

Outsourcing is a common practice of contracting out business functions and processes to third-party providers. The benefits of outsourcing can be substantial - from cost savings and efficiency gains to greater competitive advantage.

What are the benefits of outsourcing quizlet? ›

  • Simplification. arises from the number of activities performed within a business.
  • Efficiency and cost savings. ...
  • Increased process capability. ...
  • Access to skill/resources lacking within the business. ...
  • Capacity to focus on core competencies. ...
  • Less capital expenditure. ...
  • Flexibility. ...
  • Less input from management.

What is the main benefit of outsourcing quizlet? ›

What is the main benefit of outsourcing? When someone else can do it cheaper (usually) or better (when its not your core business) than you.

What is business outsourcing in simple words? ›

What Is Outsourcing? Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. Outsourcing is a practice usually undertaken by companies as a cost-cutting measure.

What is BPO in interview answer? ›

Answer: BPO is Business Process Outsourcing, where companies delegate certain operations, typically non-primary business activities, to external service providers. This approach helps companies reduce costs, increase efficiency, and focus on core business strategies.

What is BPO and how does it works? ›

Business-process outsourcing (BPO) is the act of outsourcing some aspect of your business operations to a third-party vendor or service provider. A BPO call centre is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.

Who benefits the most from outsourcing? ›

The finance, healthcare, and insurance sectors are three common industries that benefit from outsourcing. Outsourcing saves labor costs, time, and energy.

What are the benefits and disadvantages of outsourcing? ›

In summary, outsourcing offers several advantages and disadvantages for small businesses. Outsourcing can provide cost savings, expertise, efficiency, focus, and scalability, but it can also create quality control issues, communication challenges, security risks, and reliance on outsourcers.

What are the three 3 most common outsourcing types practiced by companies? ›

Under this type of outsourcing are three categories: (a) Knowledge process outsourcing (KPO), which deals with improving products or services through research and data analysis; (b) Legal process outsourcing (LPO), which involves providing legal needs such as litigation and regulatory compliance; and (c) Recruitment ...

Which is best example of outsourcing? ›

Some of the most common outsourcing examples of business activities include HR exit interviews, IT, manufacturing, distribution and shipping, facilities management, supply chain management, customer service and support, research and development, marketing, sales, design, content, engineering, accounting and bookkeeping ...

What is BPO and why is IT important? ›

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. Those in the BPO industry can provide this support thanks to their strong understanding of organizational processes that are similar across most companies.

What is KPO advantages and disadvantages? ›

In conclusion, while KPO offers several advantages such as access to specialized skills and cost savings, organizations must carefully weigh these benefits against potential drawbacks such as quality concerns, security risks, and loss of control before deciding to outsource knowledge processes.

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