An inventory management system at the center of the sales process produces greater profits and happier customers.Ever place an order for something and get a call back an hour later stating it was out of stock? That is not acceptable in today’s competitive business world. From quotes to sales orders, the sales process should be managed with real-time access to availability, pricing and credit management within theinventory management system.
Order fulfillment is where so many mistakes can occur – if it isn’t integrated within the inventory management system. An inventory management system that coordinates picking, packing, shipping & tracking decreases errors, improves speed & accuracy and can have a huge impact on customer satisfaction.
Great customer service includes handling transactions quickly & accurately regardless of where the transaction occurred – online, offline, by phone, fax, mail order,telephone orders, and/or from a catalog. The inventory management system is once again at the heart of the business supplying consistent, real-time information for all customer-facing personnel.
