Amazon adjusts 'time off task' policy that critics said limited bathroom breaks (2024)

As Amazon gears up for Prime Day starting on June 21, the company says it's going to lighten the burden of a controversial employment practices at its warehouses. Amazon will change the way it tracks workers when they go on a "time off task," such as talking with a manager or HR, waiting for a mechanical failure to be resolved or going to the bathroom.

The goal is to make a handful of longer work pauses less likely to prompt employee discipline if they're outliers over a longer period of time. Time off task was meant to identify larger problems in the operational flow at warehouses, said Dave Clark, CEO of worldwide consumer operations, in an announcement of the change Tuesday, and only secondarily to track employee performance.

"We believe this change will help ensure the Time off Task policy is used in the way it was intended," Clark said.

Warehouse workers and labor advocates say the time off task system makes workers afraid to take bathroom breaks or seek first aid lest they tally up too long a pause. Critics also say the policy flies in the face of assurances from Amazon that warehouse workers can take bathroom breaks outside of their allotted 30-minute lunch and two 15-minute breaks in each 10-hour shift.

Bathroom complaints have plagued Amazon for years, with 2020 bringing reports of delivery drivers peeing in cups and defecating in bags because their work pace won't let them stop to find a bathroom. Amazon acknowledged the problem in April after initially denying the company had a problem with "pee bottles," but said the problem was limited to delivery drivers, who face issues finding bathrooms across the industry.

At its warehouses, Amazon tracks workers through devices that tell employees what to do next. Workers log out of the devices when they go on time off task. Clark said the company will now average the length of these pauses over a longer period of time. That will "ensure that there's more signal and less noise" in the data Amazon collects on employees, he said.

Clark didn't specify the period of time over which Amazon will average time off task, or what the time period was prior to the policy change. Amazon didn'trespond to a request for these details.

Amazon also said it will stop testing for marijuana as part of its hiring process, meaning use of the drug won't be a bar to employment. The company will still test for impairment on the job and will test for marijuana when investigating worksite incidents, Clark said.

Amazon adjusts 'time off task' policy that critics said limited bathroom breaks (2024)

FAQs

Are Amazon employees allowed bathroom breaks? ›

California Passes Bill to Ensure Amazon Workers Can Take Bathroom Breaks. Amazon and other companies enforce quotas that often push warehouse employees to skip breaks in order to “make rate.”

Does Amazon have a bathroom policy? ›

Are people who work at Amazon actually denied toilet breaks? No. For a regular eight hour work day a meal break is required after four hours and a fifteen minute break is required every two hours. You pee at break time.

Does Amazon still do time off task? ›

Workers have argued that the time off task policy makes working conditions more strenuous and that it's used as a tool to surveil workers. Amazon in 2021 adjusted its time off task policy so that it averages data over a longer period.

What is Amazon policy breaks? ›

15-minute breaks and 30-minute lunches. 15 min breaks, 30 min lunches if you are full time.

What is the Amazon bathroom break scandal? ›

Key Facts. The lawsuit, filed Monday in a Denver state court, alleges Amazon's working conditions forced drivers in Colorado to urinate in bottles and defecate in bags inside the delivery trucks and refrain from using the bathroom “at risk of serious health consequences.”

Can my boss tell me I can't use the bathroom? ›

Under OSHA sanitation standards, employers must: Permit workers to leave their work area to use the restroom as needed.

Can my boss tell me when I can go to the bathroom? ›

OSHA sanitation standards require all U.S. employers to: Allow employees to leave their workstations to use the restroom as needed. Refrain from imposing unreasonable restrictions on restroom use.

Can employers lock bathrooms? ›

If an employer puts any restrictions on employee access to toilet facilities, such as locking the doors and requiring the employees to ask and sign out a key, the restriction must be reasonable, and may not cause extended delays.

How do you talk to an employee about long bathroom breaks? ›

This is where conversation could be most helpful. Not anything accusatory but a simple inquiry saying something like you noticed these breaks, and you're wondering if you might be able to help. If the person's job is in jeopardy because of excessive breaks, be honest. Speak in a way that does not cause an HR incident.

How does Amazon monitor employees? ›

Video surveillance: Amazon uses video cameras to monitor activity in its warehouses, both for security purposes and to ensure workers are following proper procedures. Tracking software: Amazon uses software to monitor the time workers spend on breaks, as well as to track their attendance and punctuality.

Does Amazon treat their employees poorly? ›

Amazon warehouse workers have previously complained that the company's pace of work prevents them from taking adequate bathroom and rest breaks, and leads to unfair disciplinary actions. Workplace safety issues are one of several catalysts behind a recent spike in organizing efforts among Amazon employees.

How many breaks does Amazon give you? ›

For example, in the United States, Amazon provides paid 15-minute breaks for shifts of four hours or more, and 30-minute breaks for shifts of more than six hours. However, it's worth noting that break policies can vary depending on the location and the specific job.

How many breaks in a 12 hour shift at Amazon? ›

California Rest Break Requirements

If you work at least 3.5 hours in a day, you are entitled to one rest break. If you work over 6 hours, you are entitled to a second rest break. If you work over 10 hours, you are entitled to a third rest break.

How many days in a row can you work at Amazon? ›

In California, labor laws mandate that employers provide employees with a day of rest during each workweek. Specifically, employees generally cannot work more than six consecutive days in a week.

Are employees not allowed to use the bathroom? ›

Employers may not impose unreasonable restrictions on restroom use, and employees should not take an excessive amount of time during bathroom breaks. A worker's need to access the restroom can depend on several factors, including fluid intake, air temperature, medical conditions and medications.

How does Amazon overwork their employees? ›

"The survey data indicate that how Amazon designs its processes — including extensive monitoring and the rapid pace of work — are contributing to a considerable physical and mental health toll, including injuries, burnout and exhaustion," Beth Gutelius, research director at CUED and a co-author of the study, said in a ...

What is Amazon tot? ›

"If you worked at Amazon, you know what TOT stands. for...Time Off Task. If you are 'Off Task' for more than. 5 min, a supervisor can fire you." This is during 12 hour shifts with two 15 min breaks.

Top Articles
Latest Posts
Article information

Author: Gregorio Kreiger

Last Updated:

Views: 6432

Rating: 4.7 / 5 (77 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Gregorio Kreiger

Birthday: 1994-12-18

Address: 89212 Tracey Ramp, Sunside, MT 08453-0951

Phone: +9014805370218

Job: Customer Designer

Hobby: Mountain biking, Orienteering, Hiking, Sewing, Backpacking, Mushroom hunting, Backpacking

Introduction: My name is Gregorio Kreiger, I am a tender, brainy, enthusiastic, combative, agreeable, gentle, gentle person who loves writing and wants to share my knowledge and understanding with you.