Is it possible to have reliable calls on Wifi? (2024)

SimonLessard

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  • Jun 21, 2019
  • #1

Anyone got good results in using 3CX mobile client (both IOS and Android) over Wifi?
We get fairly good results when the users are over the cellular network but on Wifi, call quality is horrible : sometime it is one way audio or robotic voice.
It is worse at the office but users at home are also complaining.
Is there any specific configuration to set and/or hardware to select to increase the quality/reliability?
At the office we have 5 wifi access points in mesh and a very high signal almost everywhere. Our problem is not related to moving from a zone to another.

Thanks for sharing your experience with 3CS over wifi!
Simon

UKBTS Ltd

Trainee Partner

Intermediate Cert.

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  • Jun 27, 2019
  • #2

We find this issue common. The 3cx softphone is not the best softphone out there for this particular reason.

Unfortunately we have still not found a fix for this as it seems to be hit and miss. Some struugle on WIFI and other Mobile Network.

aws2p

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  • Jun 28, 2019
  • #4

Hi Simon,
You are right, when a call is established in 4G that prevent to drop the calls when phone decide to switch alone to WIFI.
For now stay with Mobile network alone enabled, this is the best choice.
For poor audio quality, is it only with external callers? if so, which preferred codec do you use? on extensions and trunk?

MohitK

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  • Jun 30, 2019
  • #5

Yeah, it's possible if your wifi serves seamlessly. I have been using wifi connection sharing with my device. Going well so far.

SimonLessard

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  • Jul 2, 2019
  • #6

Can you share what equipment you are using as Wifi AP?

For poor audio quality, this is true for internal and external calls. We are using PCMU all the way.

complex1

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  • Jul 2, 2019
  • #7

Hi,

Try the following codecs in the order: iLBC, G.729 and GSM and try again

SimonLessard

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  • Jul 3, 2019
  • #8

complex1 said:

Hi,

Try the following codecs in the order: iLBC, G.729 and GSM and try again

I am reading about the iLBC codec. This sounds appropriate for audio transmission indeed. With high tolerance on packet loss than G711.
My concern is that my SIP trunk provider supports only G711, so my server would be transcoding all the streams. Is it something I should avoid by all mean? We are a small company with about 30 phones and light traffic...
What about sound quality of iLBC vs G711?
I also tried OPUS but because of transcoding (I guess, there was a lot of audio drops). I would have thought that since it is variable in bitrate, it would have adapted to the bandwidth to minimize the audio drops...

Thanks
Simon

SimonLessard

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  • Jul 5, 2019
  • #9

I've seen the latest update of the PBX with improved SBC. I'm not sure what it is really but it looks like to have something to do with better handling the communication between two nodes.
Should I setup that? Would it be useful in any way? We have only one office with all local IPT. Some users work from home and they use the soft phone remotely. And some travelers that also use the soft phone.

Thanks for you advice

MohitK

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  • Jul 22, 2019
  • #10

If you have good internet connection you can do that. I'm a doing that. And talking long time with my friends using a wifi.

StefanW

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  • Jul 25, 2019
  • #11

I can tell from what we use at 3CX own HQ and that I make 99% of all my calls on my iPhone (some on a OnePlus 6T) and I not make just one call a day ;-)

No issues on WiFi at work, at home or on the road while using LTE.

The WiFi we use is not a mesh but with a zone controller to manage handovers from access points to the next so we have no ARP issues on the SwitchPorts. I think I made a write up on this: (wow 2014) https://www.3cx.com/blog/voip-howto/ruckus-wireless-infrastructure/ . We just renewed the system since to a bigger/newer version but still applies in its core.

I read a comment that handover from Wifi to LTE (or vice versa) is an issue and yes it is even for me. I have virtual red lines on the floor where I know I need to stop to finish my call. Good news, they will be gone soon...

Is it possible to have reliable calls on Wifi? (2024)

FAQs

Is Wi-Fi calling reliable? ›

Disadvantages of Wi-Fi calling:

Dependent on Internet Speed: If the Wi-Fi connection is poor or unstable, call quality can suffer, leading to dropped calls or low-quality audio. Limited Availability: Not all mobile carriers or phones support Wi-Fi calling, so you might need to check compatibility.

How can I make my WiFi calls more reliable? ›

🎛 Check your internet speed

Most cell phone carriers recommend a minimum of 1 Mbps upload/download speed for Wi-Fi calling. However, speeds of at least 5 Mbps or higher provide better call clarity.

Does Wi-Fi calling improve call quality? ›

It can improve call quality, but Wi-Fi calling can also extend your phone's battery life, as weak cell signals cause your phone to use more power to boost the connection. Updated January 2023: We updated the instructions for Wi-Fi calling on Android phones.

Can you make phone calls on Wi-Fi only? ›

Once you've set up Wi-Fi calling, you can make a call over Wi-Fi just as you would any other call. When you're connected to the Internet, you'll see 'Internet call' or 'Wi-Fi calling' on the notification screen. When you're not connected to Wi-Fi, your calls will use your mobile operator, if you have one.

What is the downside of Wi-Fi calling? ›

The Cons. While Wi-Fi calling can be a great option for calls from home, it's considerably less reliable in public settings. If you're in a cafe or a hotel, think of all the bandwidth that is shared between multiple users all actively using the same network.

Why turn off Wi-Fi calling? ›

If you haven't had an update on your phone recently, you can also turn off Wi-Fi calling and Voice-over-LTE (VoLTE) to protect from hackers. Wi-Fi calling allows you to make calls and send text messages when you aren't connected to cell service while VoLTE uses your LTE network instead of the usual network.

Should I leave Wi-Fi calling on all the time? ›

Should You Keep WiFi Calling on All the Time? To make sure you get the best possible signal during mobile phone calls, keeping WiFi calling on is a good idea. If you are using a public WiFi network (at a cafe or hotel, for instance), the network's signal strength might not be as strong as at your home.

Is Wi-Fi calling better than mobile? ›

WiFi calling allows you to call or text from any location with a WiFi connection. This can be a major benefit, especially if you are in an area that a cellular network doesn't reach. So, what are the advantages of WiFi calling? In addition, WiFi calling doesn't require a lot of bandwidth.

What's the difference between Wi-Fi calling and regular calling? ›

The service is available on most Android and iOS devices, and the user experience is similar to any other phone call. Wi-Fi calling will, by default, connect a user to a Wi-Fi network instead of using the individual's mobile data.

Can you have Wi-Fi but no cell service? ›

Wi-Fi calling can be used to call emergency services in the event cellular service isn't available. Even though wireless carriers often tout their beefy nationwide 5G networks, sometimes you might be somewhere without any cellular service.

Does Wi-Fi calling automatically switch to cellular? ›

When Wi-Fi Calling is available, “Wi-Fi” is displayed after your carrier name in the status bar, and all your calls go through Wi-Fi. Note: If the Wi-Fi connection is lost when you make calls, calls switch automatically to your carrier's cellular network using VoLTE (Voice over LTE), if available and turned on.

Can you text without service but with WiFi? ›

Tip: You can send texts over Wi-Fi even if you don't have cell service. Just use Messages as you normally would. If you're not connected to Wi-Fi, make sure cellular data is turned on: On your Android device, open the Settings app.

What is better Wi-Fi calling or cellular? ›

Extended coverage: As long as there is access to a WiFi network, WiFi calling allows making and receiving calls even in areas with poor cellular reception. Cost savings: If you have an unlimited or inexpensive WiFi internet plan, making calls over WiFi can help save on cellular minutes or long-distance charges.

Should my phone Wi-Fi be on or off? ›

Before you turn off your Wi-Fi, decide why you want to turn it off. Reasons to turn off Wi-Fi include the cost and affordability of the service, the need for a Wi-Fi connection, or the security issues with a Wi-Fi connection. You may not need to disable your Wi-Fi; hiding it from others could solve the problem.

Can I use Wi-Fi calling without service? ›

You can use Wi-Fi calling without a service on some carriers. If your carrier doesn't offer Wi-Fi calling, you can still do so through a voice over IP service.

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