Luxury Hotel Definition / Meaning - Xotels (2024)

What is the meaning / definition of Luxury Hotel in the hospitality industry?

A Luxury Hotel is considered a hotel that provides a luxurious accommodation experience to the guest. There are no set standards (such as stars) for luxury hotels. Often 4 or 5-star hotels describe themselves as ‘luxury’. This also means that any accommodation type can use the term ‘luxury’. including boutique hotels, resorts, and B&Bs.

Here is a selection of characteristics a luxury hotel should feature:

  • Allow an easy, simple and intelligent planning and booking process
  • Fast, easy, discreet Checkin & Checkout
  • The room offered is exact what a guest wanted (in terms of category, classification, physical location in the hotel, bed size…)
  • Amazing service: Guests should get the feeling that they are known and valued. Your staff should know them by name, be friendly (smiling!) and respectful. Housekeeping and gardeners should be quiet and not interfere with a guest’s enjoyment of the property, maintenance personnel should appear at guests room within minutes etc.
  • Outstanding hotel dining: great breakfast (quality and quantity wise), Michelin-starred restaurants, 24 hours room service
  • Guest activities and amenities: High-end spa treatments, pool, 24-hour fitness center, laundry service, unpacking and packing service, babysitting, petsitting, dog-walking, personal trainer referrals, a concierge who knows more than Google…
  • Uber exclusive designer interiors, haute couture styling with fabulous artsy features and a state-of-the-art technology
  • Luxury room features: High-quality furnishings with opulent, expensive touches, attention to aesthetic detail, a quiet room with fresh air, original art on the walls, windows that open, robes and slippers, adequate storage, hangers, desk, reading chair, safe, good-size flat-screen TV, iPhone/iPod dock, coffee maker, full-length mirror, effective heating/AC system…And of course a King bed with a good mattress, high-quality sheets and a variety of pillow types (or a pillow menu)!
  • Luxury bathrooms: Tub for two, his-and-hers sinks, sufficient counter space, good water pressure, prestige or artisan toiletries, plenty of fluffy, high-quality towels, makeup mirror that lights, enough racks or hooks, bidet (or a TOTO-toilet), ventilation…

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Luxury Hotel Definition / Meaning - Xotels (1)

As CEO and Founder of XOTELS, Patrick Landman has made it his mission to turn independent hotels and resorts into local market leaders. XOTELS´ diverse expertise and deep-knowledge across revenue management consulting, hotel management, asset management, and hotel consulting, enables us to drive results for independent boutique hotels, luxury resorts, and innovative lodging concepts. Below you will find opinion articles written by Patrick Landman.

Luxury Hotel Definition / Meaning - Xotels (2024)

FAQs

Luxury Hotel Definition / Meaning - Xotels? ›

A Luxury Hotel is considered a hotel that provides a luxurious accommodation experience to the guest. There are no set standards (such as stars) for luxury hotels. Often 4 or 5-star hotels describe themselves as 'luxury'. This also means that any accommodation type can use the term 'luxury'.

What defines a luxury hotel? ›

Luxury Hotel means a hotel facility whose standards of operation and physical characteristics are substantially equal to or higher than the average standard of operation and physical characteristics of the five (5) hotels located in the City which reflect a quality standard of hotel operation at least equal to the ...

What do you mean by boutique hotel? ›

A boutique hotel is a type of hotel that feels small, intimate, and quaint. It typically has less than 100 rooms and offers guests an ultra-personal service. Unlike the way most other hotel brands are perceived by the public, a boutique hotel stays true to the local culture.

What does luxury mean in the hospitality industry? ›

Luxury hospitality incorporates various aspects, each contributing to an indulgently memorable experience. However, three key elements distinguish this sector: exceptional location and design, impeccable service and amenities, and an unwavering commitment to every small detail.

What do you call a luxurious hotel? ›

You can say 'high quality hotel', 'five-star hotel' (though in different parts of the world this may mean different standards), but what I hear the most is just simply 'luxurious hotel'.

What is the difference between a hotel and a luxury hotel? ›

The main differences between a luxury hotel and a standard hotel lie in the level of service, amenities, and overall experience they offer: Service: Luxury hotels typically provide personalized and high-end services, such as concierge assistance, butler services, and 24-hour room service.

What is luxury defined by? ›

a. : something adding to pleasure or comfort but not absolutely necessary. one of life's luxuries. b. : an indulgence in something that provides pleasure, satisfaction, or ease.

What is the difference between a luxury hotel and a boutique hotel? ›

Boutique Hotels: These are typically smaller, often having fewer than 100 rooms. The smaller size often allows for more personalized service and attention to each guest. Luxury Hotels: They can be large and might be part of an international chain, such as the Ritz-Carlton or Four Seasons.

Is a boutique hotel the same as a luxury hotel? ›

A boutique hotel is a smaller, upscale, luxury hotel that offers a distinct personality, intimate experience, and personalized service. They tend to be located in trendy neighbourhoods in large cities, have luxury amenities, and unique, modern design throughout the hotel and individual rooms.

What's the difference between hotel and boutique hotel? ›

Compared to regular hotels, boutique hotels are generally smaller, more intimate, and usually feature a strong artistic sense and focus on design. Moreover, its appeal lies to its promising services, Instagram-worthy spots, and decors, as well as its location.

What are the three levels of luxury? ›

According to Alleres (1991), luxury is composed of three domains: inaccessible luxury, intermediate luxury and accessible luxury, constituted by how the brand is marketed.

What is the difference between luxury and upscale hotels? ›

"If you look at the typical size of luxury hotels, they're generally 200 rooms or so, and upscale hotels are 400 or 500 rooms," Hennessey said. "That's a big factor in being able to project a different service level. There's some overlap, but there's probably a better defined distinction between those two."

What is the difference between luxury and budget hotels? ›

Budget hotels focus on affordability, while luxury hotels prioritize unique experiences and design. The budgeting practices of budget hotels and luxury hotels were significantly different in terms of budget planning.

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