My OneDrive says it's full (2024)

If your OneDrive is full, we will send you an email notification and you will see the following OneDrive icon in your notification or menu bar:

Your OneDrivemight befullbecause:

• You have exceeded the storage quota for your Microsoft account. Learn more.

• If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email. Check yourOutboxor your mailboxstorageto see what's taking up space.Learn more.

• A folder shared with you has made your own account over storage.Readhow toremove shared folders from your OneDrive.

• Your OneDrive storagequota changed when asubscription expired or renewal failed.Check your Microsoft account.

• Your OneDrive storagequota changed when your 100GB Samsung bonus or otherpromotion has expired. This wasfor a fixed periodof time and cannot be renewed.

  See Also

  Compare OneDrive for Business Plans, Pricing, and FeaturesHow to Get OneDrive 1TB Free Storage? Easiest Way HereManage OneDrive for Business storage limits, step by step | TechTargetOneDrive for Business (Plan 2) Limits

How do I get back under my storage quota?

You'll need to delete some files or buy more storage.Your files will be read-only, but you can download or delete files to get back under your storage limit.

• Sign in

1. ViewManage your OneDrive storageto empty your Recycle bin and see what's taking up space.

2. View Upgradesto see what plans and offers are available to you.

   Tips:

   • Microsoft 365 Family or Personalsubscribers can add up to 1TB of additional file storage to the 1TB already included with your Microsoft 365subscription.Learn more.

   • After purchasing additional OneDrive storage, it can take up to 24 hours for your new quota to show.If your quota hasn’t updated after 48 hours,contact support.

   • ReadHow to reduce your cloud storagefor more tips on how to clean up your email, remove files and reduce your storage.

What happens if you exceed your OneDrive storagequota?

If you exceed your OneDrive storagequota:

• You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remainbut will be read-only.

After 12 months of exceeding your OneDrive storagequota:

• YourOneDrivefiles may be deleted and once deleted, files are non-recoverable.

What's included in OneDrive storage?

Your OneDrive storage quota applies to your personal Microsoft account and includes:

• OneDrivefiles and photos, for example:

  • Personal files you store, upload and sync from your computer or mobile device, such as Office documents, mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive, including Desktop, Documents and Pictures folders.

• Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How toremove shared folders from your OneDrive

How does Microsoft storage work?

Need more help?