Other NetSuite Cost & Considerations
NetSuite Support Pricing
Did you know that NetSuite technical support is included for free with your NetSuite license subscription?
Customers requiring 24/7 access to NetSuite Support will want to upgrade to NetSuite Premium Support, which is based on a percentage of your software contract value.
A common alternative to subscribing to NetSuite Premium Support is to leverage your NetSuite Solution Provider for ongoing NetSuite support & optimization needs.
Generally speaking, your NetSuite partner will have the most context regarding your instance, its customizations, system integrations and your business needs and can be a reliable point of continuity when needs arise.
Finance Your NetSuite Initiative
NetSuite Solution Providers like Cumula 3 Group can provide a variety of financing options. Whether you're looking to defer payments for a period of time or lock in a predictable monthly payment option, there's a good chance we/our financial partners can accommodate your request. Depending upon your organization's credit history, there's also the ability to not only finance your ERP license purchase but also finance your professional service fees too! That's right, both NetSuite licenses and professional services are bundled together in a predictable monthly payment. Curious to see what you're financing options are? What your monthly payment might look like? Find out now by clicking on the calculator below.
What About NetSuite SuiteSuccess?
A fairly new offering in the world of NetSuite is SuiteSuccess. SuiteSuccess is both a NetSuite implementation methodology as well as a productized offering. NetSuite SuiteSuccess accounts come pre-loaded with reports, KPIs and dashboards tailored for a specific industry. The goal of a SuiteSuccess implementation is to take a company live with NetSuite within 100 days.
Your NetSuite Solution Provider can help you determine whether or not you are a good fit for the SuiteSuccess license and implementation methodology. Generally speaking, clients that have integration needs, require 3rd party offerings or require customizations are not ideally suited for SuiteSuccess, given the limited runway for scope. SuiteSuccess is great for companies with a short go-live window and a limited scope.
Software Subscription Duration
Like other SaaS applications, NetSuite is completely subscription based. The subscription can be as short as 12 months or much longer; many companies find 5 years to be ideal. A longer subscription term tends to make sense for companies that desire future price predictability. By working with an experienced NetSuite Solution Provider, we will show you ways to keep your subscription cost predictable, well beyond your initial term.
PRO TIP
For maximum price protection & predictability, we suggest a 5-year contract term with a corresponding period of time that puts limits on price increases at the time of your contract renewal. This is not standard. You'll need to have your NetSuite Solution Provider (like CUMULA 3® Group) advocate for this on your behalf.
NetSuite SandBox
NetSuite offers the option for customers to license a Sandbox account for an additional fee. This is based upon a percentage of Annual Contract Value and is available in 12-month increments. A Sandbox account is an identical copy of your production environment and is ideal for clients or consultants who wish to develop customizations (SuiteScript & SuiteFlow) in an environment that will not impact day-to-day operations. For new NetSuite customers that plan to deploy NetSuite in a single phase with no customizations or integrations, a Sandbox subscription probably does not make sense.
Dedicated Service Tiers
NetSuite is always deployed in the cloud and maintained by NetSuite in a multi-tenant environment. It's exactly this model that allows you to tap into world-class ERP software at an incredible price point and speed to deployment. That being said, some larger companies require greater control and scalability, which may make them an ideal fit for NetSuite's premium service tiers.
Historically NetSuite offers four different service tiers referred to as (Tier 3, Tier 2, Tier 1 and Tier 1+/0). These tiers have since been rebranded and packaged and are now referred to as Standard, Premium, Enterprise and Ultimate.
Premium service tiers offer customers their own dedicated database storage instance as well as greater flexibility of NetSuite update release dates. In conjunction with data center premium tiers, NetSuite also offers SuiteCloud Plus licensing for high-traffic customers or customers with high transaction volumes. SuiteCloud Plus increases the number of queues available for scheduled scripts, queues and threads available for CSV import jobs and concurrent threads for web services.
Common benefits customers experience when upgrading service tiers:
- Reduced delays between system integrations
- More capacity at scheduled downtimes
- Minimal delays associated with high volume bottlenecks
- Greater transaction throughput
- More horsepower for concurrent processing
- Includes a NetSuite Sandbox
See the table below for a high-level overview of the various tiers, and click the blue button to get your customized NetSuite pricing estimate.
| Service Tier Type | # of Users | File Storage (GB) | Monthly Transaction Lines |
|---|---|---|---|
| Standard | 100 | 100 | 200,000 |
| Premium | 1,000 | 1,000 | 2,000,000 |
| Enterprise | 2,000 | 2,000 | 10,000,000 |
| Ultimate | 4,000 | 4,000 | 50,000,000 |
NetSuite Billing Options & Contract Term Duration
Generally speaking, Oracle NetSuite subscriptions are billed annually with due upon receipt terms. There may be situations where funding the full subscription in advance makes sense when taking advantage of unique pricing concessions or in the event of a software lease. Like most things, the subscription terms and billing arrangements are open to negotiation. For customers looking to preserve cash, Oracle Financing and other leasing companies can package NetSuite licenses and professional services into a predictable monthly payment. This has proven to be a great option for fast growth, bootstrapped clients needing to graduate from a QuickBooks type solution without a significant cash investment on the front end. Lastly, one more point on NetSuite software billing, NetSuite licenses are always on Oracle paper (NetSuite Partners do not resell the software). If you decide to license through a NetSuite Solution Provider, your licensing arrangement is still directly with Oracle the software vendor.
PRO TIP
Timing is everything when negotiating a new software contract. There are specific times during the year when a software purchase might be more advantageous. A NetSuite Solution Provider can help you navigate the ins and outs of timing to get you the most attractive software subscription terms & concessions. After all, it's what we do for a living!
