As a leading NetSuite Solution Provider, we are often asked questions related to NetSuite pricing and licensing structure. Questions like, Therefore we bundled (and updated for November 2022) all of our best content together to create "The Ultimate NetSuite Pricing & Licensing Guide for 2022". This guide is designed for busy business leaders considering NetSuite ERP solutions for the very first time. Our goal is to arm you with the necessary information on how to get the most out of your NetSuite evaluation and purchase experience. And ultimately to help NetSuite buyers avoid saying: "if only I had known..." Table of Contents Licensing NetSuite can be confusing for many first-time buyers. It's unlike mostsoftware ecosystems where you can only license software directly from the software vendor. Examples of this approach include popular vendors like Salesforce or Oracle, where licenses are facilitated through corporate sales reps and professional services are usually performed by authorized partners. NetSuite licensing is also unlike the Microsoft (Dynamics) ecosystem where you can only work with a partner for both licensing software and providing services. When it comes to licensing NetSuite, it's not an either-or approach. You can choose to work with a NetSuite partner, known as a NetSuite Solution Provider. Or, you can work with an accounting agency that is affiliated with NetSuite's BPO program. Or, you can work with NetSuite's direct sales and services team. Keep reading to learn about the pros and cons of each approach. NetSuite’s direct sales organization consists of commissioned telesales reps segmented by industry and company size. The direct sales/marketing team is highly optimized for ERP lead generation and sells a large portion of NetSuite license agreements and professional service engagements. The direct sales organization offers its own professional services and an implementation methodology known as SuiteSuccess. SuiteSuccess, in a nutshell, is a productized implementation methodology designed to get clients live on NetSuite within 100 days or less. SuiteSuccess is ideally suited for companies with simpler needs and within specific industries. This approach tends to fall short for larger, more complex organizations or those looking to take advantage of a best-of-breed approach requiring multiple system integrations. NetSuite's direct sales and service team tend to be a bit more rigid during their evaluation and scoping process. Buyers desiring a highly structured sales process will find this approach preferable. Experienced ERP buyers on the other hand may find this method to be cursory, lacking depth and pliancy, that can only be conveyed by experienced senior consulting organizations. Some former NetSuite customers claim the direct sales team is not as forthcoming with NetSuite pricing information during the sales process. For example, here's just one account from G2Crowd: Source:https://www.g2crowd.com/products/netsuite-erp/reviews Potential benefits of working with NetSuite directly: Potential drawbacks of working with NetSuite directly: NetSuite’s BPO program is designed for accounting agencies that bundle software and recurring accounting services into a monthly package. With the BPO program, you do not license your own NetSuite instance that you can customize and configure for your specific business. Instead, the BPO partner provides you with a NetSuite instance based upon the agreed-upon deliverables. The BPO program is ideally suited for well-funded small companies that have high growth potential but are not ready to staff an accounting & finance team. Potential benefits of working with NetSuite BPOs: Potential drawbacks of working with NetSuite BPOs: NetSuite Solution Providers are consulting organizations with a diversity of backgrounds. Some partners consist of technologists, management consultants, software developers, former end-users, and integration experts or a combination of each. The main objective of a NetSuite Solution Provider is to help first-time ERP buyers evaluate whether or not NetSuite is right for them and propose a combination of software and professional services designed to meet the needs of the organization's goals. NetSuite Partners can custom tailor an evaluation approach aligned with the buyer's needs and intentions. There's no one size fits all approach to evaluations, scoping, and methodologies with NetSuite Partners. NetSuite Solution Providers and NetSuite’s direct sales team work off an identical NetSuite price sheet, so on the surface, it appears there isn’t any inherent pricing advantage of going direct vs. working with a partner. All things being equal, this is true. But like most things in life, licensing and implementing NetSuite is a bit more nuanced than this. Only after you factor in services, integrations, customizations, and potential 3rd party add-on's can you get a good read on the overall cost to deploy a NetSuite solution. Potential benefits of working with NetSuite Partners: Potential drawbacks of working with NetSuite Partners: What do the customers say: Source:https://www.g2crowd.com/products/netsuite-erp/reviews By working with a NetSuiteSolution Provider for NetSuite licensing they can educate you on the potential pitfalls that come with NetSuite licensing, after all it's what they do for a living. Whether it's furniture, cars, or software, when you buy is as important as what you buy. For many buyers, this is common knowledge; however, if you’ve never purchased enterprise software keep reading. Publicly traded software companies like Oracle, Salesforce, Microsoft, etc. are laser-focused on their monthly and quarterly performance, almost to a fault. If they catch wind of a potential "deal" on the final business days of the month or quarter, you will have the full attention of senior management to make a deal happen. If it’s the final business day of the fiscal calendar, this is the best time to negotiate a new software agreement. Don't neglect to strategize the timing of your license acquisition not only to meet your organization's timelines but also to maximize your NetSuite ROI. Timing is key! NetSuite software is 100% subscription-based. Therefore, when you license NetSuite, you are provided access to the software for a defined period of time. There are pros and cons to this arrangement. On the one hand, this frees up capital and provides maximum flexibility compared to the days of on-premise, perpetual software acquisitions. The flipside, however, is that ERP is very sticky and NetSuite knows this. It's not easy to pull the plug on one ERP vendor and switch to another overnight. What does this have to do with saving on NetSuite costs related to licensing? Most SaaS software vendors will entice new buyers with aggressive initial discounts with the intent of providing more perceived value than what is spent each year on software. Therefore, as your perceived value increases, so does your subscription amount. So each year you’re spending more on software than the previous year. There may come the point where the amount proposed for the new renewal period is at odds with your expectations. So what do you do? Switch vendors? Suck it up and pay the renewal fee? Spend countless hours on calls and emails with NetSuite management trying to strike a better deal?This all costs time and money! What do the customers say: Source:https://www.g2crowd.com/products/netsuite-erp/reviews A better alternative... One common mistake first-time NetSuite buyers make is believing they need to license everything in advance to get a better deal. The beauty of NetSuite's pricing model is that you can essentially turn on new features and users as you need them, on-demand. There might be a scenario where it makes sense to make a larger purchase in exchange for a concession, but generally speaking, customers that acquire new licenses as they need them, tend to save more money on NetSuite licensing. There have been numerous occasions where we've had conversations with new NetSuite clients that have purchased modules and services they simply did not need because they thought they were "getting a great deal". Knowing what to license and when will have a substantial impact on your overall NetSuite cost. ↑Table of Contents Unlike industry-specific niche ERP systems, NetSuite is designed to support a multitude of industries and business models, across all departments. The breadth of the NetSuite platform creates a lot of pricing options designed to make the software affordable for both startups as well as enterprise-sized organizations. Whether you're a small three-person accounting team supporting an e-commerce business or a global manufacturer, NetSuite has a pricing & licensing package for you! NetSuite offers multiple licensingpackages specific to different types of industries, company sizes and modes of deployment. First, we're going to look at the various Industry packages. Each industry package includes core NetSuite functionality plus add-on modules relevant to each industry. The table below provides a detailed description of what's included with core NetSuite as well as the various industry packages. NetSuite ERP BaseFunctionality NetSuite CRM Base Functionality What's Included: • ERP with general ledger, accounts payable, purchasing, inventory, order entry, accounts receivable, expense reporting, advanced shipping with integrated UPS or FedEx What's Included: Retailer Edition Manufacturing Edition What's Included: NetSuite Retail Apparel Commerce includes the same core functionality as NetSuite ERP plus the following: What's Included: NetSuite Manufacturing ERP includes the same core functionality as NetSuite ERP plus the following: SoftwareEdition Wholesale Distributor Edition What's Included: NetSuite Software edition includes the same core functionality as NetSuite ERP plus the following: • Financial management What's Included:NetSuite Wholesale and Distribution license includes the same core functionality as NetSuite ERP plus the following: Once you've determined whether or not you are going to license NetSuite via one of the industry packages or just license NetSuite a la carte, the next step is to determine what category you belong to based upon company size and needs. And to top it off, NetSuite offers separate license packages based upon the deployment model: SuiteSuccess vs. traditional deployment method. You can begin to see how it might get a little confusing with all these permutations and options! There's good news, you can enlist the help of Techfino to make sure you are getting the best options at the best prices. We've discussed the various industry packages and categories. To make it more simple let's take a look at the bare bones CRM and ERP licensing options NetSuite offers. Each of the NetSuite editions consists of the same underlying technology & code base and are deployed in NetSuite's multi-tenant public cloud within Oracle data centers. One of the major benefits of NetSuite is that as your company's needs grow you simply adjust your NetSuite subscription type; there's no need to perform a system migration and incur downtime. NetSuite is one of those rare ERP platforms that can work for a small business as well as an enterprise-sized company. Therefore, the investments you make in NetSuite today will carry with you in perpetuity. Many NetSuite customers have requirements above and beyond the standard CRM and ERP features that come with the core platform. In light of this, NetSuite offers tons of add-on modules you can add to your license subscription-based upon your particular business needs. NetSuite add-on modules can be licensed à la carte as you need them and are also commonly packaged together in the form of an Industry Suite listed above. Common NetSuite Add On Modules Include: ↑Table of Contents When it comes to licensing SaaS software one of the biggest factors of your overall cost has to do with the number of user licenses you'll require. The more users you need, the more expensive your subscription agreement will be. Sounds logical right? When it comes to NetSuite price per user, NetSuite takes a named user approach instead of a concurrent model. Essentially, you'll need one license for each person that requires full access to the system, for complete auditability. A NetSuite full user license starts at $99 per user per month. For specific roles with limited needs, it could make sense to have users share a common login, but generally, it's a best practice to have a user license assigned to a single person. There are a half dozen NetSuite user types, the most common being a full user license. A full user will have access to all areas of the application granted to them by their permissions and role-based security. A full user license is required for anyone that needs to transact in the system. Calculate your NetSuite license price now by clicking on the blue button below. A second common user type is the Employee Self-Service license. These licenses are sold in packs of five for the price of one. Employee Self-Service licenses are ideal for people who need to enter/ track time against a project, create/track expense reports and track and enter PTO. However, this is the extent of their usability within NetSuite. Then there are less common user types, which are necessary for customers that deploy specific advanced modules. Examples of this include Oracle NetSuite Planning & Budgeting Cloud Service Users and NetSuite OpenAir Users. We'll leave these out for now. Lastly, some buyers inquire about read-only access; they want to provide their management team with access to reports and dashboards inside of NetSuite. You'll still need a full user license for this. With full user access, your management team will be able to drill in on reports and dashboards all the way down to transaction-level detail. If static reports are sufficient, you can automate scheduled reports to go out based upon the desired frequency and output (e.g., Excel, CSV, PDF). Keep in mind you only need a few user licenses to get started with a NetSuite. You can add new users at any time throughout your license agreement. You can also scale back the number of required users during your renewal period but not during the middle of your agreement. Therefore, you'll want to give some thought to the quantity and type of user licenses, so you don't over-purchase. ↑Table of Contents NetSuite SuiteCommerce has been around almost as long as NetSuite ERP & CRM, back then it was referred to as Site Builder. NetSuite Site Builder was developed way before the popularity of mobile shopping was even considered an option. While widely deployed with over two thousand customers, it is severely lacking in today's mobile-first world. Therefore, for about five years NetSuite made significant investments in the SuiteCommerce portfolio of products through both organic efforts as well as three key acquisitions; LightSpeed CMS, Retail Anywhere, and Venda. The outcome of these acquisitions and development efforts resulted in SuiteCommerce Standard, SuiteCommerce Advanced, and SuiteCommerce InStore. SuiteCommerce Standard: SuiteCommerce Standard is a SaaS-based e-commerce solution that takes a templated, “Shopify” like approach to providing customers with a full-featured e-commerce site at an accelerated pace. In exchange for a streamlined, productized e-commerce offering NetSuite is able to push out new features as quickly as they become available. SuiteCommerce Standard is a great fit for companies that have simplistic needs and desire to be live on an e-commerce platform in short order. SuiteCommerce Advanced:SuiteCommerce Advanced provides customers with an enterprise-grade e-commerce platform in which you can completely customize all aspects of your e-commerce shopping experience. With unlimited design flexibility, you can run both B2B and B2C lines of business through a single platform offering customers faceted search, robust site search, dynamic merchandising, advanced pricing & promotions capabilities all on a mobile-optimized platform. SuiteCommerce Advanced is best suited for companies that sell high volumes and require complete customization around the look and feel of the shopping experience. SuiteCommerce InStore:SuiteCommerce InStore is a mobile Point of Sale (POS) solution built on the SuiteCommerce platform. Its aim is to provide customers with a seamless digital and physical shopping experience complete with customer and inventory info at your fingertips. SuiteCommerce InStore leverages commoditized hardware delivered in the cloud designed to enable associates mobile freedom while servicing customers. While all NetSuite Partners can technically sell SuiteCommerce products not all partners areable to implement them. When considering SuiteCommerce solutions it's important to partner with aCommerce Agency Partner (CAP)only they can truly help you design and deploy a SuiteCommerce solution. NetSuite implementation pricing can vary depending on the size and complexity of your business, as well as the NetSuite partner you choose to work with. Generally speaking most NetSuite implementations will cost between $25,000 to $100,000. The range will largely be influenced by the amount of customizations and/or integrations necessary for NetSuite to work for your particular business. As a result, there is no one-size-fits-all answer when it comes to NetSuite implementation pricing. However, working with an experienced NetSuite partner can help you keep costs down and get the most out of your NetSuite investment. How can you be sure your getting the most value from your NetSuite license subscription? By partnering with an organization that has helped hundreds of companies license NetSuite, just like yours! Remember, you don't have to go through the evaluation process alone and without representation, you can let the NetSuite experts at Techfino help you navigate this critical purchase and ensure you get the absolute best NetSuite price available. Click the button below to calculate your NetSuite license price right now!To get an accurate, up-to-date (2022) NetSuite license estimate click on the blue box below to calculate your NetSuite licensing cost right now.
Chapter 1:How to Save on NetSuite Licensing
NetSuite's Direct Sales & Service Team
NetSuite BPO Partners
NetSuite Solution Provider
Information is Power
One common mistake we see from NetSuite buyers is in thinking that they can renegotiate their NetSuite licenses next year when the subscription expires.The most important software transaction you make with NetSuite will be the initial. All future renewals are predicated on the initial Subscriptions Software Agreement (SSA) and license estimate you originally signed.Therefore it's important to get it right the first time.NetSuite Cost Saving Tip #2: Time the purchase
NetSuite Cost Saving Tip #3: Contract Terms & Conditions
A Solution Provider partner can work with you to propose a longer-term contract with a fixed cost for the initial subscription term, plus lock-in equitable rate increases well beyond the initial term. By structuring your agreement this way, you eliminate any future surprises and frustrations. It’s a win-win for everyone involved.NetSuite Cost Saving Tip #4: License as you go
Chapter 2: How NetSuite Software is Packaged
• NetSuite customer relationship management (CRM) and sales force automation (SFA) with quote and order management, marketing automation with campaigns; customer service and support
• Productivity tools including contacts, calendar, and events
• Real-time dashboards with key business metrics, report snapshots
• NetSuite CRM+ license with one user login
• SFA with quote and order management
• Offline client access for field sales
• Marketing automation with campaigns, online forms
• Support with case capture, routing, escalation
• Productivity tools including contacts, calendar, and events
• Intranet document publishing
• Real-time dashboards as workspace with key business metrics, reports and snapshots
• Customer self-service portal with unlimited logins
• Partner management with basic partner portal
• Financial management
• Inventory management
• Demand planning
• Grid order management
• Work orders and assemblies
• Point of Sale module (POS)
• SuiteCommerce InStore (POS)
• Pick, pack and ship
• Work orders and assemblies
• Grid order management
• Inventory management
• Demand planning
• Manufacturing work in progress (WIP) and routings
• Revenue management
• Software management
• Inventory management
• Grid order managementProfessional Services Edition Retail Omnichannel Edition What's Included: NetSuite SRP includes the same core functionality as NetSuite ERP plus the following:
• Financial management
• Project management
• Job costing
• Resource allocation
• Revenue management What's Included: NetSuite Retail Omnichannel includes the samecore functionality as NetSuite ERP plus the following:
• Financial management
• Inventory management
• SuiteCommerce Advanced (E-commerce platform)
• SuiteCommerce InStore (POS)
• Multiple units of measure
• Matrix items
• Serialized inventory
• Bar coding: Items and transactions
• Pick, pack and ship
• Advanced budgeting
• Advanced billing scheduleNetSuite Cost: Company Size
Oracle NetSuite Cost: Basic Packages
Similar to user licenses, the advanced modules may be subscribed to at any time during the length of your NetSuite subscription agreement and may be removed during your subscription renewal period. Having the flexibility to add and remove modules as your business needs change is a huge advantage over traditional on-prem perpetual ERP software.Chapter 3: NetSuite Price Per User
Chapter 4: NetSuite E-commerce Cost
It's important to note that, unlike other commonly deployed e-commerce solutions, NetSuite SuiteCommerce solutions are almost always used in conjunction with NetSuite ERP and CRM and not deployed as a stand-alone solution like Shopify or Magento. Therefore, when you deploy SuiteCommerce there is no need for a connector or integration, it's already natively part of NetSuite. This is one of the big advantages SuiteCommerce has over leading best-of-breed e-commerce platforms. NetSuite Ecommerce Cost & Product Overview:
NetSuite Implementation Pricing
Line Items Price Fee Schedule NetSuite Software Licensing Price Starts at $999 per month Annual Advanced Modules Starts at $499 per module per month Annual NetSuite Implementation Cost $25,000 - $100,000+ One-time NetSuite Customizations Cost $150-225 per hour As needed NetSuite Integrations Cost $0-$3,000+ Annual + One-time setup NetSuite Training & Support Cost $2,500 - $15,000 As needed NetSuite Pricing & Licensing Summary
FAQs
What is the price range for NetSuite? ›
NetSuite implementation pricing can vary depending on the size and complexity of your business, as well as the NetSuite partner you choose to work with. Generally speaking most NetSuite implementations will cost between $25,000 to $100,000.
How much does NetSuite cost per month? ›Oracle NetSuite Cost
It varies depending on such factors as which product configuration your company selects, the add-on modules required, the total user count, contract duration and specific industry requirements. Monthly subscription costs begin at $99, but the total price will depend on the solution you want.
Top Oracle NetSuite ERP Alternatives
- IFS Cloud.
- SAP S/4HANA Cloud.
- Epicor Kinetic.
- Oracle Fusion Cloud ERP.
- Microsoft Dynamics 365 Finance.
- Acumatica Cloud ERP.
- Sage Business Cloud X3.
- Infor M3.
NetSuite SuiteSuccess Starter Edition pricing:
NetSuite Starter Edition: $1299 includes CRM Automation (No inventory) NetSuite Starter Edition: $1900 includes Inventory and CRM Automation.
To update prices:
- Go to Lists > Mass Update > Update Prices.
- On the Update Prices page, in the Amount field, enter a negative or positive amount for the price change. ...
- In the Based on field, choose what you want to base this price change on: ...
- In the Price Levels field, select the price levels you want to change.
NetSuite Mid-Market Edition starts at $2,499.00 per month.
Is NetSuite affordable for small business? ›When compared to other cloud solutions, NetSuite is affordable since it has an 'out-of-the-box solution that includes the core software functionality while additional modules can be added as the business grows. Infrastructure investments are not needed with NetSuite.
Which is better Salesforce or NetSuite? ›Marketing automation features like landing pages and webforms aren't provided by Sales Cloud. These capabilities are offered separately with Salesforce Marketing Cloud. Winner: With built-in features for landing pages and web forms, NetSuite CRM is the clear winner.
How much is a sandbox for NetSuite? ›How much does a NetSuite Sandbox cost? The price of the NetSuite Sandbox is calculated at 10% of the sum total of the NetSuite modules and users purchased. The NetSuite premium sandbox is calculated at 20% of the sum total of the NetSuite modules and users purchased.