What Are Soft Skills? Definition and Examples (2024)

Soft skills are non-technical skills that describe how you work and interact with others. Unlike hard skills, they’re not necessarily something you’ll learn in a course, like data analytics or programming. Instead, they reflect your communication style, work ethic, and work style.

These skills include everything from how you talk to teammates to how you think about workplace problems. In this guide, we cover:

  • Soft Skills at Work
  • What Are Soft Skills Examples?
  • Why Are Soft Skills Important?
  • What Soft Skills Should I Include on My Resume?
  • How to Include Soft Skills on a Resume

>>MORE:Learn the skills you need to launch your career with ANZ’s Job Ready: Workplace Skills Virtual Experience Program.

Soft Skills at Work

Soft skills apply to all kinds of jobs and careers. For example, a professor and an investment manager can both be great communicators and have exceptional leadership skills, although how those skills translate into their professions can look quite different. No matter what field you’re interested in, these skills won’t just come in handy — they’ll be integral to your success at a company.

“We all have soft skills because they are part of who we are,” Sabrina Cortes, resume writer, says. “Top soft skills are teamwork, attention to detail, time management, organization, verbal and written communication, leadership, emotional intelligence, adaptability/flexibility, problem-solving/conflict resolution, and interpersonal skills … Unfortunately, all too often, these personality traits are overlooked [by applicants]. But they play a role in each job out there.”

What Are Soft Skills Examples?

What Are Soft Skills? Definition and Examples (1)

These skills generally fall into several different categories:

  • Communication skills
  • Leadership skills
  • Teamwork skills
  • Problem-solving skills
  • Critical thinking skills
  • Time management skills

Communication Skills

Communication skills describe how you interact with the people you work with — from your boss to your friendly colleague to an important client. These skills are vital in getting your ideas across in a meeting, sharing status updates on a project, or effectively negotiating with a coworker about how to move forward. Some soft communication skills include:

  • Public speaking
  • Negotiation
  • Conflict resolution
  • Confidence
  • Friendliness
  • Empathetic listening

Leadership Skills

Leadership skills are essential in all types of roles, even if you’re not directly managing someone. Adding these skills to a resume shows your potential employer that you’re confident in taking charge and leading by example. Some soft leadership skills include:

  • Decision-making
  • Adaptability
  • Team-building
  • Reliability
  • Delegation

Teamwork Skills

No one works in a silo, even if they’re on a team of one. Teamwork skills are critical in any job to work harmoniously with stakeholders across projects, teams, and departments. These skills aren’t just about getting along, though. It’s also essential to know when to disagree and push back to get the best result. Some soft teamwork skills include:

  • Empathetic listening
  • Conflict resolution
  • Rapport-building
  • Decision-making
  • Respectfulness

Problem-Solving Skills

Companies hire people to help them solve problems and find the best solutions. No matter what role you’re taking on, you’ll need to think creatively, analytically, and logically to understand why problems are happening and how to solve the issue.

Whether it’s understanding why there’s not enough traffic to a website or how to raise students’ test scores, problems in the workplace are everywhere, and companies want new hires to bring fresh and innovative ways to solve them. Problem-solving skills include:

  • Analysis
  • Decision-making
  • Communication
  • Creativity
  • Innovation

Critical Thinking Skills

These skills help people identify the root cause of an issue. Critical thinkers analyze, research, identify, and think outside the box to make sense of information. At work, critical thinking helps people solve problems and challenge preconceived notions to help create the best path forward. Some soft critical thinking skills include:

  • Analytical thinking
  • Research
  • Questioning
  • Decision-making

Time Management Skills

Time management skills ensure employees perform their jobs efficiently and productively. While time management is essential to any role, these skills are critical in hybrid and remote work environments. Employers want to know they can trust employees to get things done even if they’re not physically in an office with them. Some time management skills include:

  • Prioritization
  • Detail-oriented
  • Diligent
  • Ambitious
  • Motivated

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Why Are Soft Skills Important?

These skills are indispensable to employers because they make you an engaged, communicative employee and a helpful team member. Knowing your soft skills can also help managers understand the big picture of how you work and interact with others.

“Employers want to see how well [potential employees] work with people and can think beyond their learning,” Joanne Rosen, Chief Operations Officer at Write Choice Resumes, explains.

Soft skills are also integral to your success at a company. According to a Leadership IQ study, 89% of new hire failures were a result of poor soft skills, not a lack of technical failures. New hires were more likely to fail because they lacked soft skills like coachability, emotional intelligence, and motivation. Only 11% of new hire failures were a result of technical incompetence.

These kinds of skills not only show your employer why you’re fit for the job, but also that you’re more likely to succeed once you land the role.

Yet not all soft skills are created equal in employers’ eyes. According to a 2022 survey conducted by the National Association of Colleges and Employers (NACE), 86% of employers are looking for problem-solving skills on student resumes; 76.3% say they value the ability to work on a team.

Conversely, employers in 2022 do not value verbal communication skills as much as they did in previous years. In 2021, 73.2% said they valued these skills but in 2022, that percentage fell to 58.8%. Written communication skills are becoming a priority in an increasingly remote and asynchronous workforce.

“In my experience, it’s valuable [for students] to convey these three key soft skills: time management, communications, and customer service,” 5X Certified Resume Writer Virginia Franco says. “They are most relevant to entry-level success across diverse industries and job functions.”

What Soft Skills Should I Include on My Resume?

One of the best ways to know what skills to include on your resume is to look at the job description. Just as you’d include hard skills based on a job description’s requirements, reading what a company is looking for can help determine what skills to include.

Is the company looking for someone who can handle communicating big ideas with customers and clients? Demonstrate those communication skills. Does it want someone strategic who can tackle big issues? Show that you’re an excellent problem-solver.

If you have other soft skills that don’t necessarily relate to the job description or what the company is looking for, you can leave them off your resume.

How to Include Soft Skills on a Resume

Resume experts agree that you don’t necessarily need a dedicated skills section to flaunt your soft skills on a resume.

“Soft skills need to be demonstrated, not listed,” Rosen says. “Example: Rescued at-risk account by communicating with the client about needs and creating innovative customer-facing solutions.”

By using the phrases “communicating” and” “creating innovative, customer-facing solutions,” the candidate shows off their communication skills and problem-solving skills.

You can also use a professional summary to flex these skills.

“I like to mix soft skills with hard skills,” Wendi Weiner, attorney and resume expert, says. “You can include a sentence in your professional summary that speaks to some of your soft skills. Example: ‘Record of leading projects from concept to completion through strong problem solving, team building, and solid time management.’ The hard skill in this sentence is project management, and it’s leveraged by the soft skills of problem-solving, team building, and time management.”

If you do include a skills section on your resume, you can use the same section to list both hard and soft skills. It’s a great way to save on space while sharing a well-rounded picture of your abilities.

Looking for other ways to prepare yourself for entering the workforce? Check out Forage’s virtual experience programs.

Image credit: GaudiLab / Depositphotos.com

What Are Soft Skills? Definition and Examples (2024)

FAQs

What are soft skills short answer? ›

Soft skills are a cluster of productive personality traits that characterize one's relationships in a social environment. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits.

Why is it called soft skills? ›

A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done. The term soft skills is often used as a synonym for people skills or emotional intelligence.

What are the 7 essential soft skills? ›

7 essential soft skills in demand
  • Teamwork. With effective teamwork, teams are more productive, deadlines are met, relationships with your team members are stronger and knowledge is shared. ...
  • Problem solving. ...
  • Communication. ...
  • Adaptability. ...
  • Critical thinking. ...
  • Time management. ...
  • Interpersonal.

Why is soft skill important? ›

Soft skills are personal attributes that influence how well you can work or interact with others. These skills make it easier to form relationships with people, create trust and dependability, and lead teams.

What is soft skills and its benefits? ›

The main categories of soft skills that employers look for in job candidates are interpersonal skills and communication skills. Soft Skills are personal attributes needed for success on the job which include time management, listening skills, networking, teamwork, creative thinking, conflict resolution.

What are the two main benefits of soft skills? ›

Soft skills training helps trainees become more effective and happy at work, which can turn into higher productivity and lower absenteeism and turnover rates. For example, you learn new skills in conflict management that help you better handle disagreements with coworkers.

What are soft skills called today? ›

So, for this post I'll refer to them as “non-technical” skills. (Now you can rank your own non-technical and leadership skills with this survey to determine your strengths and weaknesses.)

What is the new word for soft skills? ›

Udemy Business coined the term power skills to describe those traits formerly known as soft in its 2022 Workplace Learning Trends Report, and elevating them as the top skills necessary to be successful at any level within an organization.

What is the most important soft skill? ›

The most important soft skills which employers value are: emotional intelligence, communication, problem-solving, collaboration, critical thinking, conflict resolution, flexibility, leadership and interpersonal skills.

What are general soft skills? ›

Soft skills include interpersonal (people) skills, communication skills, listening skills, time management, problem-solving, leadership, and empathy, among others. 1 They are among the top skills employers seek in the candidates they hire because soft skills are important for just about every job.

What are the example of skills? ›

For example:
  • Good communication skills.
  • Critical thinking.
  • Working well in a team.
  • Self-motivation.
  • Being flexible.
  • Determination and persistence.
  • Being a quick learner.
  • Good time management.

What are the 2 main categories of soft skills? ›

Commonly noted soft skills include communication, teamwork and other interpersonal skills . Employers look for candidates with soft skills as these skills are hard to teach and are important for long-term success. Soft skills are different from hard skills, which are technical in nature and job-specific.

What are values in soft skill? ›

Soft skills can also be thought of as people skills. These can include good communication and interpersonal skills, leadership, problem solving, your work ethic, time management, and teamwork. These are characteristics that can be carried over to any position.

What are the 3 basic categories of skills? ›

Research has found there are three basic categories of skills in the world: knowledges, transferable skills and self-management skills.

How do you improve soft skills? ›

How to Improve Soft Skills
  1. Prioritize Which Skills to Develop. Every individual has a unique mixture of strengths and weaknesses. ...
  2. Ask for Feedback. ...
  3. Step Outside Your Comfort Zone. ...
  4. Self-Reflect. ...
  5. Find Online Courses. ...
  6. Actively Listen. ...
  7. Improve Writing Skills. ...
  8. Take on a Leadership Role.
18 Aug 2021

Can soft skills be learned? ›

Can soft skills be taught? While most people have fairly fixed soft skills, these behaviors can be taught. If you know you're weak in one or more areas, working on yourself before you seek a new job can help you stand out among the pool of candidates.

Why are soft skills important in daily life? ›

Soft Skills are very important because they'll help define if you're a team player, able to build a good relationship with your teammates and your customers. They also indicate if you're able to evolve and adapt.

Why is soft skills important in communication? ›

To do your job effectively, you have to discuss problems, request information, interact with others, and have good human relations skills – these are all part of having good communication skills. They help in being understood well and in helping understand the needs of those around you.

How do you identify soft skills? ›

Start by putting the soft skills you seek in your job descriptions. Ideally, your candidates will read the job description and know what soft skills are expected of them.
...
Six Soft Skills to Look for in Hiring
  1. Adaptability.
  2. Communication.
  3. Conflict resolution.
  4. Critical observation.
  5. Problem-solving.
  6. Teamwork.

Which soft skill should everyone have? ›

Interpersonal skills, such as communication skills, conflict resolution, and teamwork, are commonly included across most definitions.

Is public speaking a soft skill? ›

What Is Public Speaking? Public speaking is a soft skill that requires excellent communication skills, enthusiasm, and the ability to engage with an audience. Soft skills are interpersonal skills that are less technical and more about how you interact with others.

What are three other names for soft skills? ›

Perhaps a better term would be "human skills". This would encapsulate classic soft skills such as positive attitude, strong work ethic, communication skills, problem solving, and accepting feedback.

What's the opposite of soft skills? ›

Hard skills refer to the job-related knowledge and abilities that employees need to perform their job duties effectively. Soft skills, on the other hand, are the personal qualities that help employees really thrive in the workplace.

What are my personal skills? ›

Personal skills are abilities that help people positively interact with one another. Sometimes called interpersonal skills or people skills, personal skills are soft skills. That means people acquire them naturally or through practise, rather than formal study.

What skills are most useful? ›

What are the top skills you should learn for the future?
  • Coding. ...
  • Cloud computing. ...
  • Blockchain. ...
  • UX design. ...
  • Critical thinking. ...
  • Emotional intelligence. ...
  • Communication. ...
  • Leadership. Possessing strong leadership skills means that you know how to effectively motivate and direct others, setting up your entire team for success.

What is soft skills PDF? ›

Soft skills are a combination of people skills, social skills, communication skills, character or personality traits, attitudes, career attributes, social and emotional intelligence, intelligence quotients, that enable people to navigate.

What is a basic skill example? ›

Examples of basic skills are running, jumping, throwing, catching and striking. Complex skills are more difficult. They include complicated movements that require high levels of co-ordination and control.

How many soft skills are there? ›

There are about 30 soft skills—total.

What are top five skills? ›

Top 5 Skills Employers Look For
  • Critical thinking and problem solving.
  • Teamwork and collaboration.
  • Professionalism and strong work ethic.
  • Oral and written communications skills.
  • Leadership.

Is leadership a soft skill? ›

Successful leadership commonly encompasses strong soft skills that enable leaders to motivate and inspire their teams. Additionally, the ability to lead successfully often depends on a leader's ability to strategize, listen to feedback and incorporate their team's ideas and contributions.

What's the difference between soft skills and hard skills? ›

Hard skills are job-related competencies and abilities that are necessary to complete work, while soft skills are personal qualities and traits that impact how you work. Hard skills are often applicable to a certain career; soft skills are transferable to any type of job.

What is the objective of soft? ›

By the end of the soft skills training program, the students should be able to: Develop effective communication skills (spoken and written). Develop effective presentation skills. Conduct effective business correspondence and prepare business reports which produce results.

What is soft skill training? ›

What is soft skills training? Simply put, soft skills are a combination of abilities related to people and social situations rather than a person's technical abilities. Some common examples of soft skills are relationship-building, teamwork, communication, problem-solving, and leadership.

What are the three best skills? ›

Top skills employers look for
  1. Communication skills. Communication skills are needed in virtually any job. ...
  2. Leadership skills. ...
  3. Teamwork skills. ...
  4. Interpersonal skills. ...
  5. Learning/adaptability skills. ...
  6. Self-management skills. ...
  7. Organizational skills. ...
  8. Computer skills.

What is the full meaning of skill? ›

1a : the ability to use one's knowledge effectively and readily in execution or performance. b : dexterity or coordination especially in the execution of learned physical tasks. 2 : a learned power of doing something competently : a developed aptitude or ability language skills.

What are five hard skills? ›

Hard Skills Examples List
  • Technical skills.
  • Computer skills.
  • Microsoft Office skills.
  • Analytical skills.
  • Marketing skills.
  • Presentation skills.
  • Management skills.
  • Project management skills.
29 Aug 2022

What is soft skills for students? ›

Soft skills, sometimes called key skills, core skills, key competencies, or employability skills, are those desirable qualities that apply across a variety of jobs and life situations—traits such as integrity, communication, courtesy, responsibility, professionalism, flexibility, and teamwork.

What are soft skills in learning? ›

Examples of soft skills include: empathy, leadership, sense of responsibility, integrity, self-esteem, self-management, motivation, flexibility, sociability, time management and making decisions.

What are life soft skills? ›

Specific examples of soft skills include:
  • Communication skills.
  • Critical and structured thinking.
  • Problem solving skills.
  • Creativity.
  • Teamwork capability.
  • Self-management.
  • Time management.
  • Conflict management.

What is soft skills and hard skills? ›

What is the difference between hard skills and soft skills? Hard skills refer to the job-related knowledge and abilities that employees need to perform their job duties effectively. Soft skills, on the other hand, are the personal qualities that help employees really thrive in the workplace.

How do you introduce soft skills? ›

15 Tips for Teaching Soft Skills (Online or In the Classroom)
  1. Tip #1: Use group projects to foster teamwork. ...
  2. Tip #2: Begin with an elbow-bump (or a virtual high five) ...
  3. Tip #3: Cultivate empathy at every opportunity. ...
  4. Tip #4: Use real-world examples to make lessons relevant.

What are the basic elements of soft skill? ›

Here are seven of the most important soft skills in the workplace:
  • Communication. ...
  • Teamwork. ...
  • Adaptability. ...
  • Problem-solving. ...
  • Leadership. ...
  • Work ethic. ...
  • Time management.
16 Feb 2021

What is another term for soft skills? ›

Udemy Business coined the term power skills to describe those traits formerly known as soft in its 2022 Workplace Learning Trends Report, and elevating them as the top skills necessary to be successful at any level within an organization.

What is your strongest soft skill? ›

What are the Most Important Soft Skills?
  • Communication skills are almost always high on the 'essential skills' list in any job advertisem*nt. ...
  • Making Decisions. ...
  • Self-Motivation. ...
  • Leadership Skills. ...
  • Team-Working Skills. ...
  • Creativity and Problem Solving Skills. ...
  • Time Management and ability to work under pressure. ...
  • Positive attitude.

Is Hardworking a soft skill? ›

Soft skills are traits that make you a good worker. They're things like work ethic, organization, communication, collaboration, and leadership. Hard skills are abilities you learn in school or on the job. They're things like C# programming, marketing campaign management, and financial forecasting.

Can soft skills be learned? ›

Can soft skills be taught? While most people have fairly fixed soft skills, these behaviors can be taught. If you know you're weak in one or more areas, working on yourself before you seek a new job can help you stand out among the pool of candidates.

Is honesty a soft skill? ›

The following are some of soft skills employers most desire in their employees: Honesty and integrity. Strong work ethic. Emotional intelligence.

Why are soft skills important in daily life? ›

Soft Skills are very important because they'll help define if you're a team player, able to build a good relationship with your teammates and your customers. They also indicate if you're able to evolve and adapt.

What is a soft skill strength? ›

Soft skills are the combination of people skills, social skills, communication skills, emotional intelligence, and personality traits that make it easy to get along and work harmoniously with other people.

Is Excel a soft skill? ›

Hard skills include computer skills like Microsoft Word, Excel and Powerpoint; bookkeeping and accounting; software development; foreign languages; mathematics and statistics; project management; and data analysis, just to name a few.

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