ITS Projects / U-M Information and Technology Services (2023)

Support Data-Informed Decision Making

Admissions Application Data Purge

Executive Sponsor(s): Cathy Handyside

Project manager: Rachel Sullivan

Status: On Track

This project will develop processes to purge admissions data based on University policies.Background: Many admissions processes run slowly because the tables contain millions of rows. Retaining old admissions data carries institutional risk.Objectives: Determine the data we must retain for business purposes. Minimize the risk of having data that people can access that they shouldn't access.... Read more

Build a Transformational Network and Systems

Ann Arbor Campus Fiber Improvements

Executive Sponsor(s): Andrew Palms

Project manager: Katarina Thomas

Status: On Track

To keep up with increasing demand for network resources the university needs to expand the current fiber footprint, installed in 2001. New fiber investments to connect campus buildings in the new network architecture and eliminate all single points of failure is expected to keep the university’s fiber infrastructure current for 30-50 years. Investment in fiber will also substantially lower future... Read more

Deliver Intuitive Research Computing Solutions

Application Question Standardization

Executive Sponsor(s): Cathy Handyside

Project manager: Rachel Sullivan

Status: On Track

The goal of this project is to implement standardized application question text across admitting units. The University of Michigan has 19 Admitting Units with varying application question text. In addition, the responses to the application questions are not loaded to a consistent location in the CSPROD application tables. This causes reporting difficulties since the data may be located in... Read more

Deliver Intuitive Research Computing Solutions

ARC Modular Data Center Refresh

Executive Sponsor(s): Brock Palen

Project manager: Jen Burch

Status: On Track

We need to coordinate replacing the networking for a few hundred hosts in the MDC both Ethernet and Infiniband with minimal disruption to end users.

Deliver Intuitive Research Computing Solutions

ARC Website Migration Unified Research IT Resources Website

Executive Sponsor(s): Brock Palen

Project manager: Elizabeth Lind

Status: On Track

The goal of this project is to migrate the current Advanced Research Computing (ARC) website to the current ITS website. This will include inventorying the current ARC website and identifying migration paths. This will make the ARC website more accessible and continue the goal of a cohesive digital user experience. We picture multiple outcomes:1. Get ARC off med-hosted unpatched WordPress2.... Read more

Build a Transformational Network and Systems

Cellular Service Improvements

Executive Sponsor(s): Andrew Palms

Project manager: Siba El Dallal

Status: On Track

This project will maximize access to cellular service on all U-M campuses and U-M hospitals through targeted strategic enhancements to the service model. ITS is engaging the carriers that operate facilities in the southeast Michigan area (AT&T, Verizon, T-Mobile, and Dish) to deliver a high-quality of experience for all cellular users. Specific efforts include:Installation and support of... Read more

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Secure an Open Society

Cloudflare Implementation

Executive Sponsor(s): Martin Sager

Project manager: Elizabeth Lind

Status: On Track

Cloudflare is a web application firewall that will help protect our services.

Elevate the Customer Experience

Contact Center Service Migration

Executive Sponsor(s): Andrew Palms

Project manager: Deborah Gowan

Status: On Track

A contact center is a department or facility that manages a company’s inbound and outbound customer communications. ITS Infrastructure currently supports Cisco Call Manager which will be out of support and must be retired by June, 2023. There are over 60 customers using this product. The goal is to move existing customers to one of three options: 1) Zoom Call Queue, which ITS already purchased as... Read more

Container Service Platform Upgrade(ROSA)

Executive Sponsor(s): Martin Sager

Project manager: Paul Marker

Status: On Track

The ITS Container Service will be moving its primary production cluster in AWS from a self-managed to fully-managed solution jointly managed by Amazon and Red Hat. The fully-managed solution is called Red Hat OpenShift Service on AWS (ROSA). The project will define and track configuration management, change management, training and communication objectives. The new production ROSA clusters will... Read more

Secure an Open Society

Cosign Retirement

Executive Sponsor(s): Sol Bermann

Project manager: Jeanne Horvath

Status: None

Cosign has been the University's secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across higher education. Now, only a handful of universities still use Cosign, and the open source community that once maintained and developed it has dwindled. As universities look to the cloud for software, hardware,... Read more

Deliver Intuitive Research Computing Solutions

Covered Visitor Central Information System

Executive Sponsor(s): Cathy Handyside

Project manager: Carolyn Pappas

Status: On Track

The project request to implement and support a central solution for tracking information related to visitors. This is a result of an August 2020 Audits report pertaining to “Visitors” loosely defined as people, who are not appointed by U-M, but who use our public and non-public resources and engage in scholarly, creative, and research work for a finite period of time at U-M. A subsequent working... Read more

DART Infrastructure and Ecosystem Upgrade

Executive Sponsor(s): Cathy Handyside

Project manager: Kimberly Jacobson

Status: On Track

Upgrading DART infrastructure and ecosystem: DART SQL Servers to 2019, Windows Operating System upgrade, and other components of the DART ecosystem. This upgrade will move DART off of a version of SQL Servers that will no longer be supported in the fall of 2023 up to SQL version 2019, and with this move, the infrastructure and ecosystem will up upgraded in conjunction.

Digital Asset Collaborative Service Implementation Project

Executive Sponsor(s): Cathy Handyside

Project manager: Jennifer Swaney

Status: At Risk

This project will implement the Digital Asset Collaborative at U-M service. The Ditigal Asset Collaborative service will provide an enterprise tool, central support team, and framework for use across all U-M campuses and Michigan Medicine to organize, manage, and collaborate on digital assets including photographs and (short-form) videos used in marketing, communications and academic (... Read more

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Secure an Open Society

DNSSEC (Domain Name System Security Extension) Zone Signing

Executive Sponsor(s): Andrew Palms

Project manager: Katarina Thomas

Status: At Risk

DNS (Domain Name System), the "phonebook" of the Internet, is not secure by its original design — DNSSEC adds a level of security to DNS while maintaining backward compatibility and scalability. This is particularly helpful in preventing the misuse/theft of digital financial information like credit cards or tax data, intellectual property, mail exchange records, and other sensitive information.

Support Data-Informed Decision Making

Enterprise Data Catalog Pilot

Executive Sponsor(s): Martin Sager

Project manager: Eric Brannon

Status: On Track

The purpose of this project is to develop a project plan for acquiring enterprise data catalog at U-M. A separate project will be created to implement the data catalog.

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Cathy Handyside

Project manager: Jeff Castle

Status: On Track

The University of Michigan currently does not have an enterprise wide solution for vaccine administration for students, faculty and staff.Current tools in use for COVID vaccine administration were implemented as a result of the global pandemic. Those tools were not licensed or intended for long-term usage in the storage of vaccine data and lack capabilities.Additionally, University Health... Read more

Gift fund task force

Executive Sponsor(s): Cathy Handyside

Project manager: Jen Burch

Status: On Track

Develop an enterprise solution to provide units with easy access to necessary information to oversee and carry out their responsibilities for stewardship and management of gift funds as defined by proposed Policy and recommend an implementation plan.

GitLab Retirement

Executive Sponsor(s): Martin Sager

Project manager: Mallory Kwiatkowski

Status: On Track

Retirement of GitLab and coordination of communications & organizational change management to help guide the current users onto an alternative as needed.

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