Role Of Communication In Supply Chain Management (2022)

1.0 INTRODUCTION
This study is concerned with examination of the role of communication in supply chain management, it will help organization that are still in doubt as to the contributions of communication to effective, efficient and timely managing of materials.
The role which this communication plays in assisting the supply-chain management team to serve the organization better by making supply available for use as and when needed forms the main theme of this study.
“Without the means, the capacity and the will to communicate, what we know as business government, and community activities could not be (But it is not enough for) people to talk to others. They need to know how to talk with others, too”. This assertion of lee (1952) highlight how important communication is in every aspect of life, then how do people view communication? Looking at it ordinarily, people refers to communication as conversation between two or more persons the word communication how ever entails more than this by dictionary meaning, communication has been explained to be “A process by which information is exchanged between individuals through a common system of symbols, signs or behavior” (Webster 1991). This meaning seems to be in agreement with Kwofie (1981) who defined communication as “Any means by which information in form of ideas, protest.
Supply chain management in any organization seeks to ensure that the goods materials are of the right quality, quantity, though at the right price and from the right source and made available for the organization in use at the right time. These five qualities are of great importance to shell Petroleum Development Company of Nigeria Limited. Little wonder then why any department embarking on a project usually prepare a supply chain requirement planning and make such available to the procurement department well in advance before the commencement of such project or time period the supply chain will be made use of the procurement department which comes under the human resources and services division of the company headed by a deputy general manager (supply chain and procurement) who reports to executive general manager, the department is responsible for the supply’s, distribution and issuing of all operational and administrative supply chain needed for the company’s operations. And for any public liability company like the shell to improve in its supply chain there is need for all hands to be on deck to make positive thought to happen.

1.1 BACKGROUND OF THE STUDY
Every organization develops the need for supply chain. This has be made available on timely basis i.e. as and when required by the organization especially to meet up with production schedule. The function responsible for this is termed supply chain management in several organizations. The nature of the product and the complexity of the organization effect the number of product produced and the amount of money available and spent and sizes of products.
Whatever the case may be, the plain fact remains that a huge sum of money is spent on supply chain department of various organizations, it has been discovered that over seventy percent (70%) of the capital of most business organization are tied up on supply chain management have the need for proper control with this in mind, it is necessary to know in a nutshell what supply chain management is Lee JR and Nobler (1977) Define supply chain activities bound by a common idea. The idea of an integrated management approach to planning, acquisition conversion flow and distribution of production materials from the raw materials state to the finished product state”.
Going a little bit further and looking at it from the point of view of Akindele (1952) who defined management as efficient utilization of resources (both human and materials) in order to achieve organizational aims and objectives. He went further to explain that management, as embedded in the above definition, involves the control and effective use of resources, decision making and achieving result through other people.
This being so, we can in one way look at supply chain management (being a management function) from the point of view of the classical management theorists and as such define it as a function involving planning, organizing and coordinating the activities of people in order to achieve result. This could further be interpreted to mean the efficient utilization of resources (human and materials) through supply chain personnel utilizing everything at their disposal to ensure availability of supply chain personnel utilizing everything at their required by their organization.
The history of supply chain management is not just the present day’s affairs it is as old as man and has remained in existence since the earliest days of mankind and civilization. A good example is found in the biblical days of Joseph “The Dreamer” (Holy Bible-Kings James Version 1987) who after interpreting pharaoh’s dream, was put in charge of gathering, storing, issuing and administration of food for several years before and after the famine came into existence in the land of Egypt. He could then be referred to as the first materials manager. In recent years, materials management in many organizations has been given specialized departmental status together with clearly defined responsibilities and authorities. What is observed however is that its (materials management), role in increasingly complex and mass production economy is not fixed.
We therefore see continued innovation in this function towards inter-dependence, there is the need for co-ordination, which could only be achieved free flow of reliable and accurate information transmitted in a timely manner. Between the supply chain management department and all their aims of the organizations, the work of supply chain management depends upon accurate communication especially by whoever does the buying as this involves committing the organization to huge sums of money. The correct spelling and pronunciation are more than important in carrying out management operations.
The role which is (information) plays in assisting the supply chain management team to serve the organization better by making supply chain management team to serve the organization better by making materials available for use as and when needed forms the main them of the study.

(Video) Supply Chain Management Communication

1.2 STATEMENT OF THE PROBLEM
One of the major problems facing most manufacturing firms concerns in recent time is the soaring cost of supplying. An attempt to cut down on such costs has sometimes led to the supply of “poor quality” the recent trend however towards cutting down costs and minimizing poor quality is an integrated supply chain management approach through the use of effective communication. To this end, we intend to find out, with shell as a case study.
1. What supply chain management entails and how communication comes into the management of supply’s chain?
2. What has been achieved in the management of supply chain with the aid of communication?
3. What communication problem may be encountered in the supply chain management?
4. How a communication problem is encountered and may be remedied towards attaining set supply chain objective.

1.3 PURPOSE OF STUDY
1. The purpose of this project is to look into the special functions of supply chain management and see what role communication plays in the carrying out of these functions with special reference to shell Petroleum Development Nigeria Limited.
2. Take a look into communication problem in the supply chain management in shell Petroleum Development Nigerian Limited.
3. Make suggestions as to attain set supply chain objective through effective communication
4. Also take a look at the relationship between suppliers, good human/customers, the link between shell Petroleum Development Nigeria Limited and the above mentioned people.

(Video) Communication In Supply Chain Management

1.4 RESEARCH QUESTIONS
1. How effective has communication help in the transactions especially in the management of supply chain in Shell Petroleum Development Nigeria Limited.
2. How has effective communication helped, in the creation of good human/customers and supply relationship in Shell Petroleum Development Nigeria Limited?
3. How has effective communication help Shell Petroleum Development Nigeria Limited to save much time, effort and cost in getting supplies to the point of need in production line.
4. How can a link be established between supply chain management and other functions with the result that each sees itself as working towards the attainment of organization goal.
5. Is communication important among Shell Petroleum Development Nigeria Limited the effect on supply chain management.

1.5A HYPOTHESES TESTING
The purpose of hypotheses testing is to enable one making inference about an unknown population parameter. We can define hypothesis as an assumption or statement made well in advance of the observation (or about collection of data) about what can be expected to occur concerning one or more populations under stated or given conditions.
Such assumption might be, true or false. A test performed in order to verify whether a hypothesis is true or flase is called a test of hypothesis. A qualify control manager must determine whether a process is working properly.
Consequently, a statistical hypothesis is formulated for the purpose of rejecting it or accepting it.
These assumptions of statements when accepted to be true they form policy decisions, and laws. The process of testing these assumptions or statement made in well advance of the observation is the hypothesis testing.
NULL AND ALTERNATIVE HYPOTHESIS
The Null hypothesis is central in research and is the hypothesis that is tested. It is stated in a negative sense (assertion) form by the use of the words “No and “Not”. The null hypothesis is the H0 and its and its alternative is HA (Hi).
The statistical test of the null hypothesis, H0, may suggest the rejection of the H0, at a particular level of significance and degrees of freedom, as the case may be. The rejection of null hypothesis signals an automatic acceptance or non-rejection of the alternative hypothesis, HA. This is because both hypothesis are complementing as a guide to the research to look for an alternative way of demonstrating the relationship between the relevant variable should the null hypothesis fail to be accepted.

(Video) Communication in the supply chain

1.5B HYPOTHESIS STATEMENTS
Null Hypothesis (H0): That as in all other organizational management functions, communication is important in the supply chain management.
Alternative Hypothesis (Hi): That as in all other organizational management functions, communication is not important in the supply chain management.

1.6 SIGNIFICANCE OF THE STUDY
This study will go a long way to help me and other student in quest for knowledge along this line, as well as purchasing and other professions in realizing how important communication is in the supply chain management. Lastly this study will be conducted to highlight the role of communication in supply chain management, it will help shell and other organization that are still in doubt as to the contributions of communication to effective, efficient and timely managing supply chain.

(Video) The Supply Chain Communication

1.7 SCOPE AND DELIMITATIONS OF STUDY
This study involves the procurement department, registered suppliers and other departments of shell petroleum development Nigeria limited any generalization of the findings to other population is at best tenuous.
The result of this study is based on one sample of respondents’ behaviors at a specific time, probably at another time using the same instrument; respondent behavior might be different. The assumption that respondents would honestly and accurately answer the survey questions.

1.8 LIMITATIONS OF THE STUDY
If not that Nigeria is know longer safe for the white men working under oil companies. I the writer tend to cover the role of communication in supply chain management, A case study of Shell Petroleum Nigeria Plc in Port-Harcourt Shell.
The paper would have gone behind this if not for the following problem.
1. KIDNAPPING: Due to the hard economic stress of Nigeria and bad situation in which Nigeria is passing through, where white men working under oil companies especially Shell in Port-Harcourt are been kidnapped made these research work to be difficult for me.
2. FINANCIAL CONSTRAINTS: Due to hard economic realties, enough finance that should have allowed a most diversified research wasn’t available at the time it was needed.
3. TIME CONSTRAINTS: The researcher combined many class work with the research itself, this made the researcher to experience a very tight schedule.
4. TRANSPORTATION: This problem posed a big trait to the project. The researcher (i) wasted much time for vehicle may succeed only to get his point to call very late.
5. MATERIALS REQUIREMENTS: There was limited resources in terms of materials in the library or the internet to get this work done.

(Video) Communication in Supply Chain Management

1.9 ABBREVIATION AND TERMS USED
This study would want to give definitions to the following communication, supply, materials, management, integrated, embedded, soaring, procurement, encountered and stock yard etc.
1. Communication: This is a process by which something either thoughts, words is shared between two persons or thing etc.
2. Supply: To provide what is needed to someone, or somebody. A stock or store of things that is supplied: e.g. gas, food, water supply, shelter for stranded persons etc. All this and more can be supplied.
3. Chain: This simply means when an activity is connected like a metal links or rings, used for pulling or supporting loads or for fastening things.
4. Integrated: If people integrated into a social group, they mix with people in that group helping the individual integrate quickly into the community.
5. Embedded: If an object is embedded in a mass of surrounding substance it is fixed there firmly and deeply.
6. Stock Yard: An open storage area where materials etc, that do not suffer attacks from the natural elements are stored.
7. Code Symbols: Whatever method of coding is followed, the symbols used are either alphabetical e.g. (OPEC). Coding is the identification of stock items, by numerals, or letters or by a combination of both, etc.
8. Operational Discrepancies: This is a situation where, although the difference between the calculated and physical stock is small, but the item involved is very important to the operation of the organization.
9. Administration Costs: This are cost which are independent of quantity. When goods are held in stock there is a great deal of administration work involved.
10. Supply Chain handing Cost: When supply chain are held by an organization, they have to be stored. Simply the cost of supplying or incurred in supplying.
11. Bins: Are storage equipment used for storage of small, low-cost items, in companies.
12. Pipes: This a means supplying items like water, oil, crude, fuel etc to those who has paid or consumers in need of it.
13. Right Quality: The represents the degree or grade of excellence which is appropriate for a particular purpose.
14. E-Invoicing: Is one of the ways of combining the advantages of centralized facility with a high level of customer service.
15. E-Procurement: Is yet another terminology associated with purchasing and supply chain management. And it is one of the most exciting developments in supply management in an organization.
16. CIF: Cost, insurance and freight.
17. Letter of Credit: Letter of credit is normally for a willing ness to give credit.
18. Management: To control and make decision in a business or similar organization.
19. Role: A function that a person or thing typically has or is expected to have.
20. Shell Company: This is an oil producing firm in Port-Harcourt River State and some parts in Nigeria.
21. Materials: This simply item which is used to produce an item etc?
22. Production: Which is creating utility etc.
23. OPEC: This is organization of petrol Exporting Countries.
24. Piple Line: This the areas where this fuel, oil etc passes through, that enable the oil fuel to reach the final consumer either individual or country.

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(Video) Communication in Supply Chain Management Presentation

FAQs

Why is communication important in purchasing and supply? ›

Effective communication between buyers suppliers helps support long-term goals by building a strong and trusting relationship in which both parties are comfortable sharing information and working together to support these goals.

What is importance of communication in logistics? ›

Why is communication important for Logistics. Information interchange plays an important role in creating a cost-effective and agile logistics management process. It ensures that tasks are completed and transferred from one point to the other seamlessly and without delay.

What is the 5 importance of communication? ›

This article throws light on the thirteen major importance's of communication in management, i.e, (1) Basis of Decision-Making and Planning, (2) Smooth and Efficient Working of an Organisation, (3) Facilitates Co-Ordination, (4) Increases Managerial Efficiency, (5) Promotes Co-operation and Industrial Peace, (6) Helps ...

What is the role and importance of communication? ›

In our daily life, communication helps us build relationships by allowing us to share our experiences, and needs, and helps us connect to others. It's the essence of life, allowing us to express feelings, pass on information and share thoughts. We all need to communicate.

How can supply chain management improve communication? ›

4 ways to improve your supply chain communication
  1. Regular meet ups. Maintaining regular interaction can be difficult but it's vital if you're trying to improve your communication. ...
  2. Be transparent. ...
  3. Be Proactive, not reactive. ...
  4. Utilise technology.

How does communication help in transportation? ›

Transport and communication are a way for us humans to overcome the barrier of physical distance. It is an effective way to connect with people with no regard to the distance that separates them. Transport generally involves the movement of people or goods forms one place to another via a means of transport.

What are the 7 importance of communication? ›

Importance of communication in management are: (1) basis of co-ordination (2) smooth working of an enterprise (3) basis of decision-making (4) enhances managerial efficiency (5) promotion of co-operation and industrial peace (6) establishment of effective leadership and (7) morale-building and motivation.

What are the four roles of communication? ›

The four functions of communication are control, motivation, emotional expression, and information.

What are the 7 essential of communication? ›

The seven C's of communication is a list of principles that you should ensure all of your communications adhere to. Their purpose is to help ensure that the person you're communicating with hears what you're trying to say. The seven C's are: clear, correct, complete, concrete, concise, considered and courteous.

What are the 3 purpose of communication? ›

Identify the three common reasons for communication: information, persuasion and entertainment.

What is the importance of communication in business? ›

It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

What is communication value chain? ›

The Communications Value Chain is a modular service that mixes and matches the right marketing components to the client situation. If you're a start-up, you'll want to immediately focus on generating qualified leads through a variety of guerilla marketing techniques that include PR, e-marketing, and direct mail.

Why Effective communication is important in demand planning? ›

If you lead a Demand Planning organization, defining the balance between metrics and communication may be the next fertile ground for the evolution of your team's performance. If you are a Demand Planner, finding the balance metrics and communication the context will keep you ahead of the game.

How communication system works in assisting the logistics activities? ›

Cloud-based communication systems allow for the storage and management of data and communications between logistics operations and dispatch managers. Computer-based system software enables the exchange of data between logistics operations and dispatch managers.

What are the importance of transportation and communication in an economy? ›

Transport has an indispensable role in economic activity. Without physical access to resources and markets, economic growth and development would not be possible. An effective transport system is, therefore, a fundamental element in enabling sustainable economic development.

Why is communication important on the road? ›

Here are some important benefits of good communication: The other road users can predict what you are going to do and be prepared and respond safely to your maneuvers. Avoid any confusion and, subsequently, a potential accident. You can alert them about a hazard or traffic situation to avoid accidents.

› importance-of-com... ›

Communication is significant for managers in an organizations so as to perform the basic functions of management, i.e., Planning, Organizing, Leading and Contro...
Helpdesk communication systems always optimize operational efficiencies in logistics at every stage of the supply chain process.
The receiver is the one who receives the message from the sender. The receiver can be considered as the termination point of the communication process or origin...

Why is communication important for consumers? ›

Client communication is important because it establishes and maintains trust between the client and the business. When customers trust a brand, they may be more likely to remain loyal.

Why is communication important between buyer and seller? ›

But buyer-seller communication is a must because it can: Prevent order cancellations. Curb returns. Encourage purchases.

Why is communication important in commerce? ›

It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

Why is it important to communicate with consumers? ›

Customers are core to any business. If you develop strong interpersonal skills, you can maintain good communication with your customers and build lasting relationships. Happy customers will become advocates for your business. They promote and recommend your business.

What is the most importance of communication? ›

Successful communication helps us better understand people and situations. It helps us overcome diversities, build trust and respect, and create conditions for sharing creative ideas and solving problems.

What is effective communication? ›

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied.

Why is communication important when selling a product? ›

Proper sales communication helps raise awareness about a product. It's also important in the following ways: Proposes value: If a salesperson clearly proposes the value a product can provide for a customer and uses evidence to enforce its value, it is more likely that a customer buys it.

What are the four reasons why we need to communicate? ›

4 Important Reasons to Communicate
  • Telling others what we want.
  • Making choices.
  • Telling others when we need help.
  • Controlling our environment.

Videos

1. Communication in Supply Chain Management Presentation
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2. Supply Chain Communication by Mercedes Vinas from ECHA
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3. Why communication is key to solving supply chain problems
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4. Communication, Distance and Culture: Supply Chain Seminar
(Sam Yankelevitch)
5. Supply chain communication
(Oswaldo BARATO VENEGAS)
6. Supply chain management unit 4 Communication Technology, Information Technology
(E Gyaan Pathshaala)

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